Hearsay, now part of Yext vs. Helprace
Hearsay, now part of Yext vs. Helprace
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Helprace | Small Businesses (1-50 employees) | Helprace is customer service software that combines a help desk, customer feedback community and a knowledge base in one platform. Key features include email integration, ticket productivity tools and a feedback widget. The vendor offers crowd-sourced support as well as on-on-one support in one software. | $0 Per User per Month |
| Hearsay, now part of Yext | Helprace | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | Helprace |
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| Hearsay, now part of Yext | Helprace | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Enterprises | Verint Community Score 10.0 out of 10 | Front Score 9.2 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Helprace | |
|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | Helprace | |
|---|---|---|
| Likelihood to Recommend | ![]() Yext
| ![]() Helprace No answers on this topic |
| Pros | ![]() Yext
| ![]() Helprace No answers on this topic |
| Cons | ![]() Yext
| ![]() Helprace No answers on this topic |
| Usability | ![]() Yext
| ![]() Helprace No answers on this topic |
| Support Rating | ![]() Yext
| ![]() Helprace No answers on this topic |
| Alternatives Considered | ![]() Yext
| ![]() Helprace No answers on this topic |
| Return on Investment | ![]() Yext
| ![]() Helprace No answers on this topic |
| ScreenShots | Helprace Screenshots |

