Hearsay, now part of Yext vs. Infosys Cortex
Hearsay, now part of Yext vs. Infosys Cortex
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Infosys Cortex | N/A | Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, aims to transform contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action. The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the… | N/A |
| Hearsay, now part of Yext | Infosys Cortex | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | Infosys Cortex |
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| Hearsay, now part of Yext | Infosys Cortex | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | 8x8 Contact Center Score 8.8 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | Zoom Contact Center Score 7.5 out of 10 |
| Enterprises | Verint Community Score 9.9 out of 10 | Calabrio WFM Score 8.2 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Infosys Cortex | |
|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | Infosys Cortex | |
|---|---|---|
| Likelihood to Recommend | ![]() Yext
| ![]() Infosys No answers on this topic |
| Pros | ![]() Yext
| ![]() Infosys No answers on this topic |
| Cons | ![]() Yext
| ![]() Infosys No answers on this topic |
| Usability | ![]() Yext
| ![]() Infosys No answers on this topic |
| Support Rating | ![]() Yext
| ![]() Infosys No answers on this topic |
| Alternatives Considered | ![]() Yext
| ![]() Infosys No answers on this topic |
| Return on Investment | ![]() Yext
| ![]() Infosys No answers on this topic |
| ScreenShots |

