TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Insights

    Score2.7 out of 10
    N/AInsights is a professional development / coaching platform for teamwork, employee engagement, leadership development, sales and service performance, and change management. It provides employees and managers with Jungian psychology-based psychometric tools that promote self-awareness and teach users how to work more effectively with others, both internally and externally. At the core of the programs is the Insights Discovery profile, which uses a four-color model to illustrate each person's…N/A
    Pricing
    Hearsay, now part of YextInsights
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextInsights
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextInsights
    Performance and Goals
    Comparison of Performance and Goals features of Hearsay, now part of Yext and Insights
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Insights
    5.8
    1 Ratings
    29% below category average
    Corporate goal setting00 Ratings2.71 Ratings
    Subordinate goal setting00 Ratings7.31 Ratings
    Individual goal setting00 Ratings7.31 Ratings
    Best Alternatives
    Hearsay, now part of YextInsights
    Small Businesses
    Simplify360
    Score7.8 out of 10
    15Five
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Reflektive
    Score9.5 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Reflektive
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextInsights
    Likelihood to Recommend
    9.0
    (1 ratings)
    2.7
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Hearsay, now part of YextInsights
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
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    Insights
    I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Insights
    • Cost.
    • Good for small companies.
    • Comes with defaults preprogrammed.
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Insights
    • Auditing.
    • Reporting.
    • Flexibility/scaleability.
    Incentivized
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    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Insights
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Insights
    The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.
    Incentivized
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    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Insights
    ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Insights
    • It was set up poorly and we're still suffering.
    • Without full auditing capabilities, I'm not able to mitigate all risks.
    • The support structure is severely lacking.
    Incentivized
    Read full review
    ScreenShots