Average product, sub-par support, auditing, and reporting
November 13, 2019

Average product, sub-par support, auditing, and reporting

Jade Willard | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Insights

It is being used for HR, WFM, benefits, and payroll. We went live on October 1st, 2017 but had a bad setup due to limited experience and missing skillsets. I started in June as the first HRIS resource at the company and have been cleaning up the system and rebuilding the foundation. I started with security, am in the process of fixing the broken carrier feeds, am retraining users, reimplementing performance, and will rebuild the org. structure and jobs/positions later this year and next. Payroll works pretty well but a lot of manual intervention is required, and parallel programs are still being used due to mistrust of the system.
  • Cost.
  • Good for small companies.
  • Comes with defaults preprogrammed.
  • Auditing.
  • Reporting.
  • Flexibility/scaleability.
  • It was set up poorly and we're still suffering.
  • Without full auditing capabilities, I'm not able to mitigate all risks.
  • The support structure is severely lacking.
ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.
The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.

Do you think Insights delivers good value for the price?

Not sure

Are you happy with Insights's feature set?

No

Did Insights live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Insights go as expected?

I wasn't involved with the implementation phase

Would you buy Insights again?

No

I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.

Insights Feature Ratings

Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Corporate goal setting
3
Subordinate goal setting
8
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated