It is being used for HR, WFM, benefits, and payroll. We went live on October 1st, 2017 but had a bad setup due to limited experience and missing skillsets. I started in June as the first HRIS resource at the company and have been cleaning up the system and rebuilding the foundation. I started with security, am in the process of fixing the broken carrier feeds, am retraining users, reimplementing performance, and will rebuild the org. structure and jobs/positions later this year and next. Payroll works pretty well but a lot of manual intervention is required, and parallel programs are still being used due to mistrust of the system.
- Good for small companies.
- Comes with defaults preprogrammed.
I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.
The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.