After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.
N/A
KronoDesk
Score6.9 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$190.99
per month 3 concurrent users (minimum)
Pricing
Hearsay, now part of Yext
KronoDesk
Editions & Modules
No answers on this topic
Cloud
$63.66 per
per month per concurrent user
Download
$633.66
per year per concurrent user
Offerings
Pricing Offerings
Hearsay, now part of Yext
KronoDesk
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Discount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum.
More Pricing Information
Features
Hearsay, now part of Yext
KronoDesk
Incident and problem management
Comparison of Incident and problem management features of Hearsay, now part of Yext and KronoDesk
Feature
Hearsay, now part of Yext
-
Ratings
KronoDesk
8.2
1 Ratings
0% above category average
Organize and prioritize service tickets
00 Ratings
8.21 Ratings
Expert directory
00 Ratings
8.21 Ratings
Subscription-based notifications
00 Ratings
8.21 Ratings
ITSM collaboration and documentation
00 Ratings
8.21 Ratings
Ticket creation and submission
00 Ratings
8.21 Ratings
Ticket response
00 Ratings
8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Hearsay, now part of Yext and KronoDesk
Feature
Hearsay, now part of Yext
-
Ratings
KronoDesk
8.2
1 Ratings
2% above category average
External knowledge base
00 Ratings
8.21 Ratings
Internal knowledge base
00 Ratings
8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Hearsay, now part of Yext and KronoDesk
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
A quick issue entry with the most important information would be helpful.
A "live" report that can contains my current "hot" issues would be helpful.
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info