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KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.https://dudodiprj2sv7.cloudfront.net/product-logos/D7/6I/4ROBHHT27RXJ.pngKronoDesk as solid KnowledgeBaseIt is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base. The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.,As a system architect I have a clear overview of open issues through clear issue description and assignment to developers. The overview and tracking are most important to me.,The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues. A quick issue entry with the most important information would be helpful. A "live" report that can contains my current "hot" issues would be helpful.,10,The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.,,SpiraTeam, Rapise
Windows
KronoDesk
2 Ratings
Score 9.1 out of 101
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KronoDesk Reviews

KronoDesk
2 Ratings
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Score 9.1 out of 101
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Peter A.A.M. Maas profile photo
November 30, 2017

User Review: "KronoDesk as solid KnowledgeBase"

Score 10 out of 10
Vetted Review
Reseller
Review Source
It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base.
The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Read Peter A.A.M. Maas's full review

KronoDesk Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (1)
8.2
Expert directory (1)
8.2
Subscription-based notifications (1)
8.2
ITSM collaboration and documentation (1)
8.2
Ticket creation and submission (1)
8.2
Ticket response (1)
8.2
External knowledge base (1)
8.2
Internal knowledge base (1)
8.2
Customer portal (1)
8.2
IVR (1)
8.2
Social integration (1)
8.2
Email support (1)
9.1
Help Desk CRM integration (1)
8.2

About KronoDesk

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
Categories:  Contact Management,  Help Desk

KronoDesk Features

Has featureCustomizable Dashboards for Users & Support Agents
Has featureFlexible Help Desk Ticketing with Customized Workflows
Has featureSelf-Service Knowledge Base
Has featureIntegrated Support Forums
Has featurePowerful Reporting Features

KronoDesk Screenshots

KronoDesk Integrations

SpiraTest, Email, RSS

KronoDesk Competitors

Zendesk, Freshdesk, ServiceWise

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
1-User$79Lifetime License per Seat
3-User$66Lifetime License per Seat
5-User$59Lifetime License per Seat
10-User$49Lifetime License per Seat
20-User$4,999Lifetime License (unlimited seats)
SaaS EditionPricing DetailsTerms
Single$19Per User per Month
3-User$23Per User per Month
5-User$19Per User per Month
10-User$16Per User per Month
20-User$10Per User per Month

KronoDesk Customer Size Distribution

Consumers
%
Small Businesses (1-50 employees)
35%
Mid-Size Companies (51-500 employees)
45%
Enterprises (> 500 employees)Enterprises (> 500 employees)
20%

KronoDesk Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase

KronoDesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Countries:All
Supported Languages: English, French, German