KronoDesk

KronoDesk

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Score 8.0 out of 100
KronoDesk

Overview

Recent Reviews

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Pricing

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20-User

$10

Cloud
Per User per Month

10-User

$16

Cloud
Per User per Month

Single

$19

Cloud
Per User per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.inflectra.com/Purchase

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is KronoDesk?

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

KronoDesk Features

  • Supported: Customizable Dashboards for Users & Support Agents
  • Supported: Flexible Help Desk Ticketing with Customized Workflows
  • Supported: Self-Service Knowledge Base
  • Supported: Integrated Support Forums
  • Supported: Powerful Reporting Features

KronoDesk Screenshots

DashboardsKnowledge BaseReportingSupport Forums

KronoDesk Integrations

KronoDesk Competitors

KronoDesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)20%

KronoDesk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish, French, German

Comparisons

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Frequently Asked Questions

What is KronoDesk?

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

Who uses KronoDesk?

The most common users of KronoDesk are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (3)

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Reseller
Review Source
It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base.
The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.