Hearsay, now part of Yext vs. Manhattan Active® Customer Engagement vs. Zignal Labs
Hearsay, now part of Yext vs. Manhattan Active® Customer Engagement vs. Zignal Labs
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
Zignal Labs | N/A | Zignal Labs is a media analytics for public relations from the company of the same name in San Francisco, California. | N/A |
| Hearsay, now part of Yext | Manhattan Active® Customer Engagement | Zignal Labs | ||||||||||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | No answers on this topic | |||||||||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | No setup fee | |||||||||||||||||||||
| Additional Details | — | — | — | |||||||||||||||||||||
| More Pricing Information | ||||||||||||||||||||||||
| Hearsay, now part of Yext | Manhattan Active® Customer Engagement | Zignal Labs |
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| Hearsay, now part of Yext | Manhattan Active® Customer Engagement | Zignal Labs | |
|---|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 | Cision Communications Cloud Score 8.0 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | Dialpad Support Score 9.1 out of 10 | Cision Communications Cloud Score 8.0 out of 10 |
| Enterprises | Verint Community Score 9.9 out of 10 | Verint Community Score 9.9 out of 10 | Cision Communications Cloud Score 8.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Manhattan Active® Customer Engagement | Zignal Labs | |
|---|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | 8.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | Manhattan Active® Customer Engagement | Zignal Labs | |
|---|---|---|---|
| Likelihood to Recommend | ![]() Yext
| Manhattan Associates
| ![]() Zignal Labs No answers on this topic |
| Pros | ![]() Yext
| Manhattan Associates
| ![]() Zignal Labs No answers on this topic |
| Cons | ![]() Yext
| Manhattan Associates
| ![]() Zignal Labs No answers on this topic |
| Usability | ![]() Yext
| Manhattan Associates No answers on this topic | ![]() Zignal Labs No answers on this topic |
| Support Rating | ![]() Yext
| Manhattan Associates No answers on this topic | ![]() Zignal Labs No answers on this topic |
| Alternatives Considered | ![]() Yext
| Manhattan Associates
| ![]() Zignal Labs No answers on this topic |
| Return on Investment | ![]() Yext
| Manhattan Associates
| ![]() Zignal Labs No answers on this topic |
| ScreenShots |

