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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Phone.com

    Score10 out of 10
    N/APhone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.

    $12.99

    per month

    Pricing
    Hearsay, now part of YextPhone.com
    Editions & Modules
    No answers on this topic
    IP Phone Connection
    $4.99
    per month, per device
    Phone Numbers
    $4.99
    per month
    Call Recording
    $7.99
    per month
    Basic Users
    $12.99
    per user, per month
    Plus Users
    $19.99
    per user, per month
    Pro Users
    $29.99
    per user, per month
    Lice Receptionist
    Starting at $90
    per month
    Global Phone Numbers
    Starting at $4.99
    per month
    International Dialing
    Vary Rates
    Offerings
    Pricing Offerings
    Hearsay, now part of YextPhone.com
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
    More Pricing Information
    Features
    Hearsay, now part of YextPhone.com
    Cloud PBX
    Comparison of Cloud PBX features of Hearsay, now part of Yext and Phone.com
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Phone.com
    10.0
    2 Ratings
    23% above category average
    Hosted PBX00 Ratings10.02 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.02 Ratings
    User templates00 Ratings10.02 Ratings
    Call reports00 Ratings10.02 Ratings
    Directory of employee names00 Ratings10.02 Ratings
    Call Management
    Comparison of Call Management features of Hearsay, now part of Yext and Phone.com
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Phone.com
    10.0
    2 Ratings
    20% above category average
    Answering rules00 Ratings10.02 Ratings
    Call recording00 Ratings10.02 Ratings
    Call park00 Ratings10.01 Ratings
    Call screening00 Ratings10.02 Ratings
    Message alerts00 Ratings10.02 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Hearsay, now part of Yext and Phone.com
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Phone.com
    10.0
    1 Ratings
    23% above category average
    Audio conferencing00 Ratings10.01 Ratings
    Instant messaging00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Hearsay, now part of Yext and Phone.com
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Phone.com
    10.0
    2 Ratings
    24% above category average
    Mobile app for iOS00 Ratings10.01 Ratings
    Mobile app for Android00 Ratings10.01 Ratings
    Best Alternatives
    Hearsay, now part of YextPhone.com
    Small Businesses
    Simplify360
    Score7.8 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextPhone.com
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextPhone.com
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Phone.com
    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Phone.com
    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Phone.com
    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Phone.com
    • Reduced cost and improved our efficiency - all reps love it.
    Incentivized
    Read full review
    ScreenShots

    Phone.com Screenshots

    Screenshot of Phone.com Dashboard