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Phone.com

Phone.com

Overview

What is Phone.com?

Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based…

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Recent Reviews

TrustRadius Insights

Phone.com, a reliable and solid phone service, has helped businesses of all sizes with various use cases. For instance, it has assisted …
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Pricing

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IP Phone Connection

$4.99

Cloud
per month, per device

Phone Numbers

$4.99

Cloud
per month

Call Recording

$7.99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.phone.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.99 per month
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Product Demos

SmileBooks Print for Windows Phone - Demo (Order a print)

YouTube

Ampli Phone Demo iPhone Phonograph Horn Amplifier

YouTube
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Product Details

What is Phone.com?

Phone.com is presented as a work-from-anywhere solution for businesses, a VoIP business phone system available with a business phone number, auto-attendant, hold music, text / SMS, as well as more advanced features.


Beyond calling, Phone.com enables call screening, call waiting and transfer, and business level features like CRM integration, IVR, and call queues. For light call center functionality, Phone.com’s Call Queues allow users to route incoming calls to a specific group of phone numbers or members. Queue members are rung in order from first to last, and if a member is already on a call, the next number on the list is rung. While callers are waiting to be connected, Phone.com will play the selected Hold Music.


Phone.com also supports browser-based web conferencing, online meetings with no downloads required. Its basic plan supports meetings of up to 10 participants, while Pro Users can invite up to a 100 attendees, and gain advanced features like streaming, and Meeting Lock, as well as collaboration features, like an in-app whiteboard.


The service can also include optional Premium Features, available for an added cost. For higher call volumes or extended hours support, Phone.com offers US-based professional LIve Receptionist service to block spam, set appointments, or to simply add a personal touch for when the user can’t personally answer a call. Additionally, users can add call recording for $7.99 per month.


Phone.com includes a mobile app that enables users to make calls anywhere using 3G/4G data or a Wi-Fi connection, and optionally, they are a reseller of Poly and Yealink IP phones to accompany the service.


To support medical practitioners or those with similar privacy and compliance needs, Phone.com boasts HIPAA features, such as Automated Text Responder (i.e. to notify patients that they should contact the office in a different way to discuss medical information). Phone.com’s video meeting service is secured using triple DES encryption, and voice records (e.g. voicemails) are encrypted as well. Phone.com’s APIs enable users to integrate the service into their other platforms, including CRMs, billing, marketing, support functions and other applications.


Founded in 2008, Phone.com is headquartered in New York, and boasts over 30,000 customers around the world.


Phone.com Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Call recording

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Call Queuing
  • Supported: Account Management
  • Supported: Auto Attendant
  • Supported: Fax to Email
  • Supported: Call Routing
  • Supported: Schedules
  • Supported: Dial-by-Name Directory
  • Supported: Address Book
  • Supported: Follow Me
  • Supported: Hold Music
  • Supported: Premium Feature - Live Receptionist
  • Supported: Premium Feature - International Dialing
  • Supported: Premium Feature - Global Phone Numbers
  • Supported: Premium Feature - IP Phone Connection
  • Supported: Premium Feature - Call Recording

Phone.com Screenshots

Screenshot of Phone.com Dashboard

Phone.com Video

Phone.com: A Business Communications Solution in the Cloud

Phone.com Integrations

Phone.com Competitors

Phone.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.

Phone.com starts at $12.99.

GoTo Connect, RingEX, and Grasshopper are common alternatives for Phone.com.

The most common users of Phone.com are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Phone.com, a reliable and solid phone service, has helped businesses of all sizes with various use cases. For instance, it has assisted businesses in transitioning from personal phone numbers to professional business phone numbers, allowing them to project a more professional image to clients and customers. Users have found Phone.com to be a powerful tool for both home and business use, offering advanced features that cater to different needs. The ability to use virtual phone numbers has been particularly beneficial for businesses with multiple local numbers around the world, enabling them to streamline their communication processes effectively.

Phone.com also offers cost-saving advantages by providing low-cost international calling options. This feature has proven invaluable for users who need to communicate with family members or colleagues in different countries without breaking the bank. Additionally, the service has helped businesses save money by eliminating the need for additional devices like fax machines and reducing paper waste.

The simplicity and manageability of Phone.com's phone system have made it a go-to choice for users on the go. Its mobile app allows for easy configuration of settings, call forwarding, and voicemail management. This level of accessibility has improved communication with customers and increased availability for clients.

Phone.com's customer support team is highly praised for their helpfulness, contributing to an overall great customer experience. Businesses have reported successfully deploying Phone.com to address various challenges such as cost savings, customization, availability, and scalability. It caters well to small to midsize businesses that require an affordable and customizable VoIP service.

Moreover, Phone.com's features have proved beneficial for remote work scenarios. Employees can answer calls on their cell phones using Phone.com, ensuring they are reachable without any personal cell phone bill issues. Setting up multiple extensions is easily done for contractors, further enhancing flexibility in collaborative work environments.

In summary, Phone.com has showcased its value across multiple industries as a versatile communication solution. Its range of features and benefits encompass improving professionalism, cost savings, enhanced accessibility, and increased customization. Whether it's setting up customer support phone numbers, facilitating long-distance communication, or providing a comprehensive phone system for on-the-go users, Phone.com has proven to be a reliable and valuable choice for businesses seeking efficient and affordable communication solutions.

Users commonly suggest considering alternative vendors with higher ratings and better customer support. It is recommended to explore other options before making a decision about using phone.com. Additionally, users highly recommend phone.com for its convenience, ease of use, and affordability for businesses. They also mention that phone.com has improved call management but highlight the limitation of not being able to return calls from the phone.com number. Finally, users highly recommend phone.com for its user-friendly web interface, mobile app, and customizable configuration options.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Carlos Crameri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Phone.com for all our employees for our local number and our toll free number. It's extremely useful because we literally pay less than $20 per phone line and can easily be synced to our phone. This saves us thousands of dollars compared to other companies. In addition, their customer live chat support is amazing. They set everything up for us, including queue calling, voicemail and hold music.
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
  • Nothing is needed - best phone company out there
Phone.com is perfect for small businesses and any business going remote.
Cloud PBX (5)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
100%
10.0
Call reports
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
80%
8.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
N/A
N/A
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (4)
50%
5.0
Video conferencing
N/A
N/A
Audio conferencing
100%
10.0
Video screen sharing
N/A
N/A
Instant messaging
100%
10.0
Mobile apps (2)
50%
5.0
Mobile app for iOS
100%
10.0
Mobile app for Android
N/A
N/A
  • Reduced cost and improved our efficiency - all reps love it.
Bill Artinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use, sell and maintain phone.com for ourselves and our clients. We are a phone.com partner and have successfully deployed the service and hardware to over 15 sites so far this year. It is generally used by entire organizations VS being used in specific departments. It has addressed many business problems such as cost, availability, customization, and scalability. Being a partner gets us priority support and phone.com stands behind us during any issues.
  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Cloud PBX (5)
80%
8.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
60%
6.0
Call reports
70%
7.0
Directory of employee names
70%
7.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (2)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Mobile apps (2)
50%
5.0
Mobile app for iOS
N/A
N/A
Mobile app for Android
100%
10.0
  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
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