TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Smartvel

    Score10 out of 10
    N/AN/AN/A
    Pricing
    Hearsay, now part of YextSmartvel
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextSmartvel
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextSmartvel
    Content Creation
    Comparison of Content Creation features of Hearsay, now part of Yext and Smartvel
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Smartvel
    9.7
    1 Ratings
    22% above category average
    Ideation00 Ratings9.01 Ratings
    Content collaboration00 Ratings10.01 Ratings
    Content calendar00 Ratings10.01 Ratings
    Content Publishing
    Comparison of Content Publishing features of Hearsay, now part of Yext and Smartvel
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Smartvel
    8.0
    1 Ratings
    2% above category average
    Content hub00 Ratings8.01 Ratings
    Forms / Gated content00 Ratings8.01 Ratings
    Embedded CTAs00 Ratings8.01 Ratings
    Content distribution00 Ratings8.01 Ratings
    Content promotion00 Ratings8.01 Ratings
    Content automation00 Ratings8.01 Ratings
    Content Reporting & Analytics
    Comparison of Content Reporting & Analytics features of Hearsay, now part of Yext and Smartvel
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Smartvel
    8.0
    1 Ratings
    8% above category average
    Closed-loop tracking and reporting00 Ratings8.01 Ratings
    Content performance analytics00 Ratings8.01 Ratings
    Best Alternatives
    Hearsay, now part of YextSmartvel
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Contently
    Score9.9 out of 10
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    Customer.io
    Score9.1 out of 10
    CoSchedule Marketing Suite
    Score10 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    PathFactory
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextSmartvel
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextSmartvel
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Smartvel
    It’s takes weight off your staff and allows them to concentrate on sales but also allows your staff to have the first hand knowledge of the tool by using themselves so they can guide the customer if needed. I personally like this type of thing as a self server type of customer
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Smartvel
    • Adaptable
    • Quick
    • Clear
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Smartvel
    • Translator tool can always be improved
    • They have had to adapt the service so dilution could be an issue
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Smartvel
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Smartvel
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Smartvel
    No answers on this topic
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Smartvel
    • Reduced cost
    • Increased confidence
    Incentivized
    Read full review
    ScreenShots