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Smartvel Reviews & Insights

Score10 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for Smartvel are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable and easy to implement: Several users have praised Smartvel for being highly customizable and easy to integrate into different channels. It has been described as a seamless integration process that allows for effective implementation in various platforms, making it adaptable to specific needs.

User-friendly interface: Many reviewers have appreciated the user-friendly nature of Smartvel's system. They have highlighted how it simplifies the travel planning process for their customers, providing an easy-to-use interface that helps them plan their trips effectively.

Responsive support team: The support team of Smartvel has received positive feedback from multiple users. Reviewers have acknowledged their constant effort to adapt the product according to their specific requirements and commended their responsiveness when discussing modifications or addressing any concerns, indicating a customer-centric approach.

Smartvel Reviews

1 Review

Smartvel

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Initially bought in to help us keep up with the changes of covid rules me now helps us reduce inbound contacts by having our guests use Smartvel for their visa requirements. We were the first cruise company to use the system. It allowed us a certain level of automation installing the tool

Pros

  • Adaptable
  • Quick
  • Clear

Cons

  • Translator tool can always be improved
  • They have had to adapt the service so dilution could be an issue

Likelihood to Recommend

It’s takes weight off your staff and allows them to concentrate on sales but also allows your staff to have the first hand knowledge of the tool by using themselves so they can guide the customer if needed. I personally like this type of thing as a self server type of customer
MB
Marc Bainbridge
Customer Implementation Manager in Research & Development at Hurtigruten Group (1001-5000 employees)
Vetted Review
Smartvel
4 years of experience
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