Smartvel
March 28, 2024

Smartvel

Marc Bainbridge | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartvel

Initially bought in to help us keep up with the changes of covid rules me now helps us reduce inbound contacts by having our guests use Smartvel for their visa requirements. We were the first cruise company to use the system. It allowed us a certain level of automation installing the tool

Pros

  • Adaptable
  • Quick
  • Clear

Cons

  • Translator tool can always be improved
  • They have had to adapt the service so dilution could be an issue
  • Reduced cost
  • Increased confidence

Do you think Smartvel delivers good value for the price?

Yes

Are you happy with Smartvel's feature set?

Yes

Did Smartvel live up to sales and marketing promises?

Yes

Did implementation of Smartvel go as expected?

Yes

Would you buy Smartvel again?

Yes

It’s takes weight off your staff and allows them to concentrate on sales but also allows your staff to have the first hand knowledge of the tool by using themselves so they can guide the customer if needed. I personally like this type of thing as a self server type of customer

Smartvel Feature Ratings

Content Creation
9.7
Ideation
9
Content collaboration
10
Content calendar
10
Content Publishing
8.0
Content hub
8
Forms / Gated content
8
Embedded CTAs
8
Content distribution
8
Content promotion
8
Content automation
8
Content Reporting & Analytics
8.0
Closed-loop tracking and reporting
8
Content performance analytics
8

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