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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Vivantio

    Score7.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

    $588

    per year per user

    Pricing
    Hearsay, now part of YextVivantio
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextVivantio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Vivantio pricing ranges from $49–$99 per agent, per month, billed annually. Pricing applies to technical agents only; self-service portal users, requestors, and customers do not require a license. Every Vivantio customer receives access to the full platform and feature set, including ITSM, AI, automation and approval workflows, CRM, asset management and CMDB, self-service and knowledge management, reporting and dashboards, integrations, and API access. There are no feature-based modules or tiers to purchase separately. Vivantio offers named, concurrent, and pooled licensing, which can be mixed to match different teams and usage patterns. Volume discounts begin at 15 agents and scale up to 40%. Educational institutions receive a 5% discount, and registered non-profits receive a 10% discount. Dedicated onboarding by Vivantio's in-house professional services team, a Customer Success Manager, and US and UK technical support are included. Enterprise pricing and the appropriate license mix are available through a custom quote.
    More Pricing Information
    Features
    Hearsay, now part of YextVivantio
    Incident and problem management
    Comparison of Incident and problem management features of Hearsay, now part of Yext and Vivantio
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Vivantio
    7.6
    1 Ratings
    7% below category average
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    Expert directory00 Ratings6.41 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings7.31 Ratings
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    Hearsay, now part of YextVivantio
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    Simplify360
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    Agiloft Service Desk (discontinued)
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextVivantio
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextVivantio
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Vivantio
    I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Vivantio
    • Incident Tracking
    • Reporting
    • Customisation
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Vivantio
    No answers on this topic
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Vivantio
    i find the system easy to navigate and customise
    Read full review
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Vivantio
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Vivantio
    Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Vivantio
    • Positive - Reporting
    Read full review
    ScreenShots

    Vivantio Screenshots

    Screenshot of the dashboard to monitor service performance at a glance with configurable dashboards that surface workload, trends, SLAs, and the metrics that matter to each team.Screenshot of the self-service experience with access to requests, knowledge, services, and AI-assisted support from one branded portal.Screenshot of the dashboard to manage requests from one configurable workspace with the context, ownership, status, and service information agents need to move work forward.Screenshot of the editor used to build and visualize multi-step service processes with configurable workflows, automation, approvals, and routing.Screenshot of reporting and analytics for tracking performance, identifying trends, and improving service over time.Screenshot of Vivantio AI, which helps service teams Assist, Enrich, and Optimize service delivery.