TrustRadius

Vivantio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vivantio
Score 7.4 out of 10
Mid-Size Companies (51-1,000 employees)
Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
$588
per year per user
Pricing
Vivantio
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vivantio
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeRequired
Additional DetailsVivantio pricing ranges from $49–$99 per agent, per month, billed annually. Pricing applies to technical agents only; self-service portal users, requestors, and customers do not require a license. Every Vivantio customer receives access to the full platform and feature set, including ITSM, AI, automation and approval workflows, CRM, asset management and CMDB, self-service and knowledge management, reporting and dashboards, integrations, and API access. There are no feature-based modules or tiers to purchase separately. Vivantio offers named, concurrent, and pooled licensing, which can be mixed to match different teams and usage patterns. Volume discounts begin at 15 agents and scale up to 40%. Educational institutions receive a 5% discount, and registered non-profits receive a 10% discount. Dedicated onboarding by Vivantio's in-house professional services team, a Customer Success Manager, and US and UK technical support are included. Enterprise pricing and the appropriate license mix are available through a custom quote.
More Pricing Information
Community Pulse
Vivantio
Considered Both Products
Vivantio
AW
Ashlea Wilson
Service Desk Manager
Chose Vivantio
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling …
Features
Vivantio
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Vivantio
7.6
1 Ratings
7% below category average
Organize and prioritize service tickets8.21 Ratings
Expert directory6.41 Ratings
Subscription-based notifications8.21 Ratings
ITSM collaboration and documentation7.31 Ratings
Best Alternatives
Vivantio
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
TeamDynamix IT Service Management (ITSM)
TeamDynamix IT Service Management (ITSM)
Score 9.8 out of 10
All AlternativesView all alternatives
User Ratings
Vivantio
Likelihood to Recommend
8.2
(1 ratings)
Usability
9.1
(1 ratings)
User Testimonials
Vivantio
Likelihood to Recommend
Vivantio
I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
AW
Ashlea Wilson
Service Desk Manager
Read full review
Pros
Vivantio
  • Incident Tracking
  • Reporting
  • Customisation
AW
Ashlea Wilson
Service Desk Manager
Read full review
Usability
Vivantio
i find the system easy to navigate and customise
AW
Ashlea Wilson
Service Desk Manager
Read full review
Alternatives Considered
Vivantio
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
AW
Ashlea Wilson
Service Desk Manager
Read full review
Return on Investment
Vivantio
  • Positive - Reporting
AW
Ashlea Wilson
Service Desk Manager
Read full review
ScreenShots

Vivantio Screenshots

Screenshot of the dashboard to monitor service performance at a glance with configurable dashboards that surface workload, trends, SLAs, and the metrics that matter to each team.Screenshot of the self-service experience with access to requests, knowledge, services, and AI-assisted support from one branded portal.Screenshot of the dashboard to manage requests from one configurable workspace with the context, ownership, status, and service information agents need to move work forward.Screenshot of the editor used to build and visualize multi-step service processes with configurable workflows, automation, approvals, and routing.Screenshot of reporting and analytics for tracking performance, identifying trends, and improving service over time.Screenshot of Vivantio AI, which helps service teams Assist, Enrich, and Optimize service delivery.