TrustRadius

Vivantio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vivantio
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
$5,940
per year (5 user licenses)
Pricing
Vivantio
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vivantio
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeRequired
Additional DetailsAccess to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually.
More Pricing Information
Community Pulse
Vivantio
Considered Both Products
Vivantio
AW
Ashlea Wilson
Service Desk Manager
Chose Vivantio
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling …
Features
Vivantio
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Vivantio
7.6
1 Ratings
8% below category average
Organize and prioritize service tickets8.21 Ratings
Expert directory6.41 Ratings
Subscription-based notifications8.21 Ratings
ITSM collaboration and documentation7.31 Ratings
Ticket creation and submission8.21 Ratings
Ticket response7.31 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Vivantio
7.3
1 Ratings
9% below category average
Internal knowledge base7.31 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Vivantio
6.2
1 Ratings
25% below category average
Customer portal6.41 Ratings
IVR4.51 Ratings
Social integration6.41 Ratings
Email support6.41 Ratings
Help Desk CRM integration7.31 Ratings
Best Alternatives
Vivantio
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
Vivantio
Likelihood to Recommend
8.2
(1 ratings)
Usability
9.1
(1 ratings)
User Testimonials
Vivantio
Likelihood to Recommend
Vivantio
I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
AW
Ashlea Wilson
Service Desk Manager
Read full review
Pros
Vivantio
  • Incident Tracking
  • Reporting
  • Customisation
AW
Ashlea Wilson
Service Desk Manager
Read full review
Usability
Vivantio
i find the system easy to navigate and customise
AW
Ashlea Wilson
Service Desk Manager
Read full review
Alternatives Considered
Vivantio
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
AW
Ashlea Wilson
Service Desk Manager
Read full review
Return on Investment
Vivantio
  • Positive - Reporting
AW
Ashlea Wilson
Service Desk Manager
Read full review
ScreenShots

Vivantio Screenshots

Screenshot of Reporting & Analytics: Reports surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oDataScreenshot of Knowledge Base: For internal private articles to aid service delivery team, or public articles to help customersScreenshot of Integrated AI: Generates AI feedback from across the knowledge base, analyzes customer sentiment, or helps write detailed feedback to customersScreenshot of Queues: For managing incidents, problems, service requests, change management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertipsScreenshot of Ticketing: For unlimited ticket types that can be used by teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)