Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
$588
per year per user
Pricing
Vivantio
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vivantio
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Required
Additional Details
Vivantio pricing ranges from $49–$99 per agent, per month, billed annually. Pricing applies to technical agents only; self-service portal users, requestors, and customers do not require a license.
Every Vivantio customer receives access to the full platform and feature set, including ITSM, AI, automation and approval workflows, CRM, asset management and CMDB, self-service and knowledge management, reporting and dashboards, integrations, and API access. There are no feature-based modules or tiers to purchase separately.
Vivantio offers named, concurrent, and pooled licensing, which can be mixed to match different teams and usage patterns. Volume discounts begin at 15 agents and scale up to 40%. Educational institutions receive a 5% discount, and registered non-profits receive a 10% discount.
Dedicated onboarding by Vivantio's in-house professional services team, a Customer Success Manager, and US and UK technical support are included. Enterprise pricing and the appropriate license mix are available through a custom quote.
Service Desk Manager in Information Technology at Pure Audio Visual (Information Technology & Services, 51-200 employees)
Chose Vivantio
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Vivantio
Incident and problem management
Comparison of Incident and problem management features of Vivantio
I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
