Vivantio - Excellent ITSM
December 14, 2024

Vivantio - Excellent ITSM

Ashlea Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Value

Overall Satisfaction with Vivantio

As an end user, Vivantio is an intuitive ITSM platform that makes reporting and tracking issues straightforward. The interface is clean and easy to navigate, allowing me to submit service requests or incidents quickly. I like how updates on tickets are clearly communicated, keeping me informed without needing to chase for progress.

Pros

  • Incident Tracking
  • Reporting
  • Customisation

Cons

  • System lagging
  • Positive - Reporting
i find the system easy to navigate and customise
Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.

Do you think Vivantio delivers good value for the price?

Yes

Are you happy with Vivantio's feature set?

Yes

Did Vivantio live up to sales and marketing promises?

Yes

Did implementation of Vivantio go as expected?

Yes

Would you buy Vivantio again?

Yes

I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.

Vivantio Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
9
Expert directory
7
Subscription-based notifications
9
ITSM collaboration and documentation
8
Ticket creation and submission
9
Ticket response
8
Self Help Community
8.0
Internal knowledge base
8
Multi-Channel Help
6.8
Customer portal
7
IVR
5
Social integration
7
Email support
7
Help Desk CRM integration
8

Comments

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