HelloFax vs. mFax by Documo

It's extremely easy to get started with faxing as a small business. It's the best/cheapest standalone solution I have found for faxing. I'm a solo entrepreneur and it does everything I need it to do.

Incentivized

Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent

Incentivized

• Sending faxes
• Showing me whether a fax has been successfully sent
• Receiving faxes

Incentivized

• Incredible, always available and efficient customer service.
• Immediate fax confirmations and ability to re-fax if necessary.
• Ability to review history and retrieve sent faxes.
• Extremely user-friendly and is a breeze to work with.
• Ability to customize fax cover sheets.
• Is actually fun and enjoyable to use.
• Prefer not to use any other fax software system because this one is the best.

Incentivized

• I don't use the sign + fax functionality because I'm already using hellosign / dropbox sign to sign things
• I originally used my personal email to set up my log in but I am not able to change it to my professional email because of overlaps with an account with hellosign / dropbox sign
• It would be nice if it warned me if I'm trying to send a fax to a number that hasn't worked in the past

Incentivized

• I would like it to be easier to add contacts
• Larger faxes being sent sooner

Incentivized

Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.

Incentivized

It doesn't fit very well into my workflow to send a fax via email. I like having it in one separate place better. RingCentral is expensive and I have other tools already that do what it does (phone, etc.)

Incentivized

• Don't have to get a fax machine or leave my house to send a fax (i.e. at a Staples, etc.)
• I don't have to worry about paying hundreds of dollars a month for a bundled solution that I might not get enough value from

Incentivized

• positive: increases efficiency of requesting documents

Incentivized