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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Intel Unite

    Score8 out of 10
    N/AIntel Unite is a collaboration tool combining document sharing, visual collaboration, whiteboarding, and meeting space controls in a single platform.N/A
    Pricing
    Help LightningIntel Unite
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Help LightningIntel Unite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningIntel Unite
    Project Management
    Comparison of Project Management features of Help Lightning and Intel Unite
    Feature
    Help Lightning
    -
    Ratings
    Intel Unite
    8.0
    1 Ratings
    3% above category average
    Mobile Access00 Ratings8.01 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Intel Unite
    Feature
    Help Lightning
    -
    Ratings
    Intel Unite
    8.0
    1 Ratings
    0% above category average
    Chat00 Ratings8.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Intel Unite
    Feature
    Help Lightning
    -
    Ratings
    Intel Unite
    8.5
    1 Ratings
    5% above category average
    Document collaboration00 Ratings10.01 Ratings
    Access control00 Ratings7.01 Ratings
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    Help LightningIntel Unite
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    Score8.6 out of 10
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    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningIntel Unite
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Help LightningIntel Unite
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Intel Corporation
    It's a fantastic tool [Intel Unite] in meeting rooms where staff frequently change and/or bring their own devices to connect. No more wires or dongles, just a wifi connection needed and that's it to stream to the screen. It'll even display on the screen exactly what end-users need to do to connect, which makes getting connected for less tech-savvy users very easy. If you have an IT or AV department that isn't great, this probably isn't a great option to roll-your-own, but they do sell dedicated Intel Unite PCs with everything pre-done on them.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Intel Corporation
    • No dongles needed any longer for connections, it's all through a local wifi (or the corporate one depending on how you set it up). You can stream from mobile devices too.
    • Simple set-up - laptops connect very easily, mobiles connect quickly with an app.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
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    Intel Corporation
    • The initial setup was a bit of a pain - when we started they required specific hardware to make it work (Intel vPro), which wasn't on the PC used for presentations at the time and we had to change hardware out.
    • Software versions are difficult to find on the Intel website - it's a bit of a jumble and not clear as to what needs to be installed and where.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Intel Corporation
    GoToMeeting and Webex both require either a connection to the display screen or a PC mounted to the display to connect through. [Intel] Unite handles both of those areas, though it doesn't function as a remote meeting platform to bring people together from different locations. It's just for local display.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Intel Corporation
    • For us, this has been a creature comfort primarily as it has allowed us to simplify connections in meeting rooms for infrequent staff.
    • We had a lot of theft of dongles from meeting rooms due to presenters snatching them when they packed up for the day. [Intel] Unite let us allow presenters to connect wirelessly to the display screens, and no more dongles to hand out in the first place!
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.