GoToMeeting Reviews

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Score 7.9 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-25 of 171)

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November 29, 2020
Juliet Naomi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is the only tool we are currently using throughout the entire organization to conduct online meetings and trainings without the need of participants to be in the premises to attend the meetings because they can join from any location
  • High quality video and audio conversations
  • Easy to join
  • Cuts costs since no need to travel to join a meeting
  • GoToMeeting is very okay for me
GoToMeeting is well suited for conducting video conferences in scenarios where you need to accomodate several people but in different locations
Teams are able to meet often using GoToMeeting and able to collaborate at any time, solve urgent matters therefore increasing productivity
GoToMeeting support is readily available and very helpful. It can only take you a few seconds to reach their customer support
I love the GoToMeeting screen sharing and how it can be used well both on desktop and mobile devices
Read Juliet Naomi's full review
May 17, 2020
Philip Mojares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is the remote meeting software utilized at Somerton Middle School to provide collaboration with teachers, administrators, and students. An online weekly meeting among teachers is required and this online videoconferencing tool is very useful and reliable. Also, due to the current teaching set-up caused by the pandemic, teachers in our school used this software as well to deliver online teaching and interact with the students. As a teacher, this software is so helpful because it has features and functionalities that are functional, usable, reliable, adaptable, and performed well. The cancellation of classes across the US created problems for teachers and our organization was proactive considering the challenges by introducing and using GoToMeeting as the online platform that teachers can depend on to still continue the classes. Online classes became possible and meaningful using this remote meeting application because the audio and video features work perfectly regardless of the devices used to connect in the online meeting. Overall, this software makes the online learning experience for both students and teachers enjoyable because this software has a graphical user interface that everyone using it can easily operate and navigate.
  • Attending the online meeting using GoToMeeting is just at the tap of your fingertip; just click the link sent to you and you will be directed to the meeting session.
  • It has numerous features such as recording, chatting, annotations, screen sharing, file sharing, real-time chatting, etc. that are very important features of any online meeting software.
  • This software works well with different technology-enabled devices such as phones, laptops, Ipads, tablets, and many others.
  • Attending the meeting has secured features that attendees need to input first, which is a great feature if you value privacy.
  • There are instances when you attend the online meeting and the audio doesn't work perfectly and the only solution is to restart the device you are using.
  • GoToMeeting's screen is not good if you are only using a phone because it is hard for you to see other attendees.
  • The audio muting should be controlled by the host only so that noise can be controlled.
  • The inferences, such as crosstalk, should also be addressed because sometimes all of a sudden I could hear a conversation that is not part of the meeting.
All in all, GoToMeeting is a promising remote meeting software due to its limitless features and functionalities. It is a good software for attending the webinars and conducting online tutorials and teaching. As a teacher using it, this is so far one of the best pieces of software I've used because the video and audio are clear enough that all attendees understand easily.
Teachers were still able to teach through this technology and it has a positive impact in our community because parents are delighted that our school was still able to provide quality education with the students. With the great features of this software, teachers still can accomplish a lot of school-related activities such as interacting with the students, teaching the students one on one, providing feedback with the students, and collaborating with other teachers. Productivity and efficiency on the teacher's end are still observed in maximizing the power that technology offers.
Read Philip Mojares's full review
April 03, 2020
Nancy Hamlet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is our go-to (no pun intended) webinar platform for hosting 1:1 or group meetings. We use it for both on-demand and scheduled meetings. The platform helps to connect us with our clients and internal team members to facilitate easy collaboration.
  • On-Demand meetings. I am able to give clients my custom-URL so that if we are in the middle of a call and it would be helpful for them to view my screen, I just tell them the URL to enter and they are seamlessly connected without having to wait on me to email them a link.
  • Reliability. Unlike some other platforms I've used, I don't experience buffering or other technical issues.
  • Integration. GoToMeeting is integrated with my email platform so it's really easy to add GoToMeeting to every calendar invitation. It's also integrated with my marketing automation platform so that I can create custom landing pages for people to book meetings and seamlessly have their info go into my GoToMeeting account.
  • Sometimes the control panel can be a little annoying. It typically opens on the right-hand side of the screen. You can easily minimize it but then you lose the ability to see chats, etc. Some other platforms have the control panel on the bottom of the screen.
  • It would be nice if I could just share a portion of my screen. When I had two monitors, I could just select to show one monitor, but now that I've moved to one large screen, it would be nice if I could just share a portion of my screen.
  • On-demand or scheduled meetings where participants need to screen share and collaborate, showing design files, project plans, reports, etc.
  • Video conferencing, including use in job interviews, team meetings, and client presentations.
GTM has increased efficiency by allowing me to make real-time changes with my clients on projects I am creating for them. For example, if a client wants to change the copy or design of a piece of collateral, I just share my screen and we make the changes in real-time, saving us from using emails to send change requests back and forth. I also run marketing automation platforms for my customers and when I am training a new user I am able to provide support remotely and in real-time. A web conferencing tool is a must for any business.
Read Nancy Hamlet's full review
April 03, 2020
Jake Schlingman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is used across my organization to allow people who are geographically separated to meet virtually and communicate effectively. There are a number of different situations where we have historically used GoToMeeting. It could be we have remote team members and we need to include them in a meeting. It could be that we are having a meeting with people in different offices across the country. It could be that our support team is attempting to help a customer through a problem and needs to see their screen to effectively understand what is going on. It could be that an engineering team needs to do a research call with a client and potentially get their feedback on a prototype.
  • GoToMeeting recordings are usually clear and easy to understand. Also, their transcripts feature is surprisingly accurate and I like that I can jump to a point in the transcript easily if I need to clarify what was actually said.
  • Screen sharing is generally easy and pretty painless even for non-technical people.
  • The ability to call into a meeting in case you have a spotty internet connection is a must.
  • Their reliability is my main issue. When it works, it generally works fine but it isn't very reliable.
  • Audio has a delay often. Especially when people call into a meeting rather than joining from their computer.
  • They automatically delete any saved cloud recordings after 1 year. This is a huge issue for an organization that is saving research calls to reference later. For a project I'm currently working on, I do need to reference research that is more than a year old.
  • The GoToRoom system never seemed able to start up effectively. We joke that you have to pay the 5-10 minute GoToMeeting tax to get a meeting going.
My main issue with GoToMeeting is the lack of reliability. A lot of their features are really nice, especially on the recording side. The problem is that none of those features matter if the core of the product, the meeting itself, is having issues. If my audio is delayed by a couple of seconds it leads to a lot of awkward silences and people accidentally interrupting each other. When I'm setting up a meeting in a conference room, I should just be able to come in and click a button to get going.
GoToMeeting has enabled our teams to be more collaborative and responsive to customer and business needs because it has allowed people who are geographically separated to work together to come up with solutions to complex problems. It's also helped our support team be much more effective by allowing them to actually see the problem that clients are running into rather than going back and forth trying to explain it by email or over the phone.
Read Jake Schlingman's full review
April 03, 2020
Tim Regas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use GoToMeeting to host meetings with customers. Our sales department uses the service to show our desktop to prospective customers for presentations as well as see their screen for hands-on demos. They also sometimes set up meetings to utilize the call-in number as a conference number without sharing any screens. Our support uses the service to view customers desktops so they can support them with implementations.
  • Easy to join meetings
  • Gives options to download full desktop version or use web version
  • Easily integrates with Outlook to send meeting invites as calendar appointments
  • They could make video meetings easier.
  • They could make it easier to include international dialing numbers for conference calls.
  • The admin portal reports could be more intuitive.
GoToMeeting is a great option for having to meet with clients or to show them your screen. Since end-users are not forced to download a client and can join from any web browser, it works well for inviting customers in secure locations or who don't have the rights to download applications to their computer. It does an alright job for supporting customers, but there are better options to control the customer's computer from afar.
We don't really use GoToMeeting to increase the internal productivity since we are a small staff and all in one location. We don't utilize the collaboration tools either. It has cut down on travel since we can host meetings with prospective customers from afar. it also allows us to provide better support by viewing the customers screen.
Read Tim Regas's full review
March 24, 2020
Jeanette Carroll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GoToMeeting for webinars, training, virtual meetings with clients and internal meetings. I like being able to share my screen for webinars and meetings, and then being able to change the presenter or give controls to someone else while training on various processes and systems within my organization.
  • Virtual meetings.
  • Sharing screens/information.
  • Low maintenance.
  • I like the old format for meetings better.
I highly recommend GoToMeeting. It's a great tool for meetings, webinars, training, etc. I think it's great that people in different locations can still collaborate and hold meetings, whether just audio with slides, or face-time like meetings. Given the current events with COVID-19, it's especially important to be able to have these interactions without actually coming into contact with someone.
GoToMeeting has helped us be more productive and responsive to our clients. I am able to hold webinars and demos of our systems and processes in real time and this has helped us to close deals. I think it's a great tool and I am glad we have this capability for our business.
Read Jeanette Carroll's full review
March 17, 2020
Norman Hazlewood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
GotoMeeting is being used to allow persons that are scattered throughout remote locations whether staff or external parties to have meetings and communicate effectively. They can join via phoneline, smartphone whether iOS or Android and via computer with the use of a browser and the GoToMeeting plugin. This allows people to meet, communicate and collaborate despite there locations.
  • Allow people to connect and communicate via different platforms
  • Allow persons to screen-share and collaborate
  • An easy-to-use fool-proof interface that allows people to easily set up and communicate meeting details
  • I would like if they would allow at least two meetings to take place at the same time. I believe at the price point, and with the number of alternative options out there, they should give users more options. End result is clashes can often happen if you don't have the budget to buy an extra license.
  • Lack of international phone numbers for people to call. The list of phone numbers for GoToMeeting is not as extensive as some other platforms out there.
GoToMeeting is well suited if you need to record a screen-share session or collaboration/conversation, to connect people in multiple geographic locations, to do video conferencing for business meetings, and to share documents when doing any collaboration. You also have a change window to share additional comments. It allows large meetings to occur across different rooms if required.
I would say it has helped in reducing costs more than making an impact on productivity. Although, it is easier to come to decisions when people can meet and collaborate without needing to be in the same physical space. The biggest impact is when multiple parties need to communicate, with a tool like GoToMeeting, you are able to do so via multiple platforms.
Read Norman Hazlewood's full review
April 20, 2020
Maria Mar | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
I use GoToMeeting across the whole organization for weekly catch-up meetings with the team.
  • Secure
  • Customer service
I needed lots of support when I was setting up our GoToMeeting account. When you try to make some changes you are faced with recorded messages--impossible to speak with their customer team. I waited for more than 40 minutes on two different occasions. Very frustrating. I am paying for a service that Zoom provides for free.
Not able to use it much as the number of seats is limited to 11. I tried for the last two weeks to change it but it is impossible to get any support from GoToMeeting. They are too busy.
Read Maria Mar's full review
April 12, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this for new hire orientation and other meetings where we need to have remote attendees.
  • Remote meeting attendance.
  • Presentations.
  • Occasional tech issues/glitches.
It is well suited for meetings, presentations, and teaching opportunities. It does occasionally have some technological issues/glitches.
It has made our new hire organizations much more effective for our remote attendees. It is also much easier to use and only requires internet access.
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March 23, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GoToMeeting software to connect with our clients and general contractors. In cases where we can't meet in person, due to distance or scheduling conflicts, this software helps bridge the gap and gives us the opportunity to show and review our proposals, review plans, review RFI's, etc. Each one of our estimators and project managers uses this software.
  • Screen sharing.
  • Audio with all parties.
  • Ease of use.
  • Cost.
  • Chat feature via messenger/typing.
  • Polling.
GoToMeeting is well suited for persons and companies where distance or schedules conflict. This software helps everyone come together and be in one place at one time. If some participates aren't available to view sitting at a computer, they have the option to use a mobile deice such as an iPad or iPhone. There is also an option to call in and collaborate on the meeting rather than miss it altogether.
One of the main issues with NOT using GoToMeeting of other collaboration products is time. It take time to drive to and from a meeting. When you need to drive one-plus hours to a meeting, you double that and half your day will be gone. I feel online collaboration tools helps my coworkers and myself be more productive by taking that "drive time" and working.
Read this authenticated review
March 18, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is generally used only by my meetings and events department. We use it to have video calls with other companies that we cannot meet with physically as well as share our screens easily with those people. It also allows people to call in via phone if they don't have a computer or internet available, but still participate in the meeting. We also use it during internal meetings, allowing employees that are traveling to see what we are presenting in the room. The latest way we've used the product is video conferencing with our whole department while all teleworking from home due to the virus (COVID-19) situation.
  • Connects remote workers to offices in a more meaningful way.
  • Allows departments who need to work from home during quarantine to still communicate and check-in on each other.
  • It offers many options for muting microphones, screens, and passing screen-share to another user, even if not the main user.
  • I would prefer the program not to make a noise every time someone mutes or unmutes themselves.
  • Forcing someone to type in their name when they join a meeting if they don't have a name assigned to their invite. Sometimes it just says "caller 1."
GoToMeeting is best suited for scenarios where remote workers need to chat face-to-face, where companies in different physical locations want to chat face-to-face or share screens, and where participants will join in a variety of ways (computer and phones).

It's less appropriate for regular phone conferencing. It probably isn't needed if you are not sharing a screen.
It makes us much more productive! Imagine this setup in the past: Two organizations have a shared document in Google Docs, which contains important notes, actionable to-do list/task list and corresponding person who is responsible for these tasks, deadlines for projects, and suggestions. The two teams combined have a staff of 30 people. In the past, each individual would likely have to comment on any issues with the document, timelines, etc. and so many players would have their hand in this document that no one could keep on top of all the changes, even when reading the tracked changes. The document then has to get passed from person to person and everyone must review it regularly.
With GoToMeeting, we can all meet and have the document on one screen and discuss changes in real-time and hash out any issues with proposed changes. A series of emails and phone calls and wait time on approvals just became a 1 hour meeting.
Read this authenticated review
February 18, 2020
Marc Duke | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
I am a classic GoToMeeting user, I have had an account and used it to set up calls for clients/colleagues and connections. I have used it on a desktop and on a mobile device. I have used the calendaring function as well as the presentation features. It has been used to ensure teleconferencing/meeting can occur quickly and simply. I have accessed it using a phone as well via an IP connection.
  • Auto connection from a mobile app.
  • Ability to see presentations on-screen.
  • It makes it easy to use video.
  • Scheduling on a mobile device.
In some instances, GoToMeeting is harder to use than alternatives such as Zoom or BlueJeans in terms of video experience and in some instances is more complex than using Skype for example. At times the mobile app is inflexible when trying to switch from mobile to an internet connection in particular when entering the pin code, which is very tricky when on the move.
It has enabled me to have meetings effectively over the phone or video rather than having to spend time (and money) commuting. There is no comparison to meeting people face to face, and until someone comes up with a VR experience GoToMeeting is as good as any other platform to ensure a good collaboration experience. The one area I have not really had any benefit with is on the whiteboarding side of things.
Read Marc Duke's full review
January 29, 2020
Dylan Costa, CTS-D, DMC-E | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We had an enterprise license for our entire higher education campus. I am in the AV department so we supported the end users (as well as using it ourselves). Primary features we liked where ability to record and bridge phone users to computer audio users.
  • Ease of use of on-screen controls (similar to other similar products so adoption is easy)
  • Phone to computer audio bridging
  • Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
  • Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)
If adopted by an entire department or user group, it works well as support, and training for the entire group is efficient. If you have meetings with a mixture of technologies joining the meeting (phone, computer audio with video, computer with phone) GoToMeeting bridges seamlessly. Video quality is excellent, users are very impressed with the jump up in quality form free platforms (Skype, Google Chat, etc).
GoToMeeting was used for a number of types of"meetings". Interviewing faculty candidates, interviewing potential vendors/partners, guest lecturers, and remote teaching. Having this tool either made it possible for the meeting to take place or saved considerable money versus an on-premise meeting. Much of the guest speaking in classes would never have happened without it, regardless of budget, the time commitment difference of a one hour web conference versus traveling to campus made it possible.
Read Dylan Costa, CTS-D, DMC-E's full review
January 28, 2020
Megan Russell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GoToMeeting for their webinar portal every week. We use it for weekly webinars, and also to have one on one demo meetings for clients that need more help with a walk through of our software. This helps us be able to give our customers/new customers an opportunity to see our software without having to meet in person.
  • Recurring meetings
  • Poll questions
  • The registration form custom field options
  • Email template customization
GoToMeeting is suitable for users that want the option to meet with clients or customers without having to meet in person. As a large software company, we aren't in the same city, let alone the same state as most of our customers so it's important for us to have a platform that can allow for more personalized, one on one meetings. If you are working locally and often want to meet with clients in person, this software is not a good fit. There wouldn't be a purpose to it.
Our productivity has increased because now we can allow for hundreds of new clients/customers to sign up and attend our software demos without having to schedule personalized meetings with each and every one of them. It's also an opportunity for customers to ask questions and others listening in to hear and feel more educated.
Read Megan Russell's full review
March 03, 2020
Marcus Torres | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GoToMeeting within the Client Success department at my company every day. It allows us to have a huge amount of flexibility when it comes to troubleshooting issues with customers by utilizing its screen-sharing capabilities, but it also is an easy-to-use forum to have multiple people join a meeting remotely.
  • Easy to use interface
  • Best-in-class integrations with calendar and meeting platforms
  • Above average screen-sharing capabilities
  • Users can get confused easily if they are muted during a call.
  • Audio can be touch-and-go some days, depending on the channel.
  • There are not a ton of customizations for audiences.
I think GoToMeeting is perfectly suited for large teams that need to be able to have a consistent forum to offer to clients to connect. With the flexibility to record and screen-share, it makes life so much easier for CS teams that work with clients on a regular daily basis. It is the perfect easy-to-use solution to connect with clients and be able to provide a robust experience to your audience outside of a regular phone call.
At this point, GoToMeeting is crucial to our business, in regards to how our department works with our clients. It is invaluable, in terms of what it brings to the table and how much our reps rely on it every day. The flexibility and it being so user friendly, really sets it apart from other competitors in the industry.
Read Marcus Torres's full review
February 07, 2020
Wajeeh Rehman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is used for our daily and weekly meetings with different clients and management. I am working remotely and this is the best tool to communicate, share screen and get training from our seniors. The best thing about it is that there are no sound break issues or any distortion. Our meetings are smooth and reliable.
  • Easy to use
  • Share screen
  • No pictures
  • Graphics
GoToMeeting is, in my experience, best used when we have to share our work with someone else. We can easily share our screen to show how the work is being done, or if we need to know anything, we can let anyone in the conference be a presenter and play his part.
Our productivity has improved as we can share our work with our remote users and it saves a lot of time and effort. Even if we don't have the application installed, we can have it on web-based view. We can share meeting links to our remote users and they can also join from the web interface.
Read Wajeeh Rehman's full review
February 07, 2020
Christina Onolaja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have 9 locations across the entire County. Coordinating meetings between patients is a challenge. GoToMeeting allows us to schedule meetings without requiring providers and staff to block off their schedules for travel time. We are also able to record training sessions and post the videos on our intranet for those that could not attend.
  • GoToMeeting makes it easy to share your screen and pass keyboard and mouse controls for troubleshooting technical problems.
  • It's effortless to record meetings then share them with others who missed the meeting.
  • I want the invite process to be condensed with fewer clicks. You have to click through a couple of screens, and this could be streamlined.
  • Since the update, the new minimized control boxes are hard to move.
I can't think of many scenarios where it would be inappropriate. I have used it for board meetings, end-user training sessions, recordings so future staff can reference it for learning, and I'm sure I'm missing others. On the fly, meetings are pretty simple, so you can share screens and troubleshoot problems.
The greatest efficiency is the time savings from travel. Physicians struggle to find time in their schedules for meetings. Often, they have to block off patient slots to attend meetings, which results in lost revenue and unhappy patients. GoToMeeting made it possible for us to hold meetings without adjusting patient schedules.
Read Christina Onolaja's full review
February 07, 2020
Shari Lerner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is used across the whole organization as a way to meet and collaborate since we are a remote workforce. The business problem it solves is that we are not all in the same place, and when we need to meet and either share documents or screens or even talk, we can easily do it with GoToMeeting.
  • Screensharing
  • Accommodating multiple people with different needs.
  • Having to update sometimes before you can start a meeting.
GoToMeeting is a great tool. It can also be suitable for meetings with partners or customers that you are trying to show your products or walk through a contract or proposal. Not sure it's beneficial for just a conference call, especially with how cell phones can accommodate multiple people these days, but if you need to see the same thing or each other, this is perfect.
Again, as a remote workforce, this tool is essential to being able to get the work done. With GoToMeeting, we don't have to worry about where anyone is. So if we need to meet on the fly unexpectedly, all we need to do is start a meeting, and we are ready to go.
Read Shari Lerner's full review
February 06, 2020
Scott Mackinnon | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting was used quite a bit throughout PitchBook. I personally used it as a new business representative demonstrating our software platform. But we also used it to run meetings across offices, host quarter launches, etc.
  • Accessibility from different locations, for both user and the prospective client.
  • Overall user friendliness, very intuitive as a tool to use.
  • The application itself is not great, could be easier to use.
  • Recording calls isn't as intuitive as it could be, interface improvement on that point.
GoToMeeting is well suited for growing companies that need a tool to showcase their software platform. Whether it's inside sales, outside sales, or customer success, it's a quality product to use. Also for those logging in its web-based capabilities are great for clients on the go. Overall great sales product.

I can't speak to how it's used by operations as much, I would assume for group meetings.
Our organization cannot operate without a tool like GoToMeeting. It's as simple as that. As a SaaS company we need to be able to convey our platform and without in-person meetings this cannot be done efficiently.

So overall I would say it's made us extremely efficient in comparison to past tools.
Read Scott Mackinnon's full review
February 05, 2020
Travis Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We sell software, and doing digital demonstrations is a primary sales tactic for us. To do that, we have utilized GoToMeeting to setup our presentations. GoToMeeting lets us meet virtually with anyone, anywhere, at any time. It has been an invaluable tool for us to grow our company.
  • Remote Meetings
  • Remote Presentations
  • Sharing Screen Controls
  • More of the survey capability or admin functions that are reserved for GoToWebinar.
GoToMeeting is terrific software for remote meetings or presentations.
We have clients that we work with from all over the world. GoToMeeting gives us a platform to have a meeting that we can securely and reliably communicate as if we were across the table. We use GoToMeeting any time we need more than a phone call but cannot be in the same room as the client.
Read Travis Brown's full review
February 04, 2020
Chris Lesner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting helps us run and participate in webinars, as well as do conference calling within our own team (remote team members) as well as clients across the country with ease. Obviously video calls and screen sharing is on the up-and-up, but it's also a necessity in our digital space and industry.
  • Screen sharing.
  • Video calls.
  • Pushes people very aggressively to download the software.
  • Cumbersome for new users.
It definitely gets the job done, but honestly our clients aren't big fans of GTM due to how agressively GTM pushes people to download the application instead of just using a web browser version. Our internal team likes it and has found it easy to hop into rooms and talk with one another about projects.
This has definitely helped with connecting our remote team members. We have team members all across the country that we need to ping throughout the day/night and collaborate with. Since we are all on different time zones across the country it makes a huge difference to have an effective way to communicate that is reliable, not laggy and just simply works all the time.
Read Chris Lesner's full review
February 04, 2020
Adam Montgomery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is used by our entire organization. It has become our 'go-to' tool for conducting virtual meetings, remote training sessions, and even presentations by our sales team. It allows us to effectively review materials online without being in the same room. It has allowed our organization to be more flexible with employees' work locations and schedules.
  • Really intuitive and easy for beginners to use.
  • Has really strong brand and name recognition; there's a good chance that people have used GoToMeeting in the past.
  • We've had some challenges incorporating meetings into Outlook, Gmail, and Google calendar.
  • I wish it had a note-taking tool built into the software.
My organization really likes GoToMeeting. Our sales team gives a lot of sales presentations through the software and they comment on how 99% of the companies they are presenting to are already familiar with the look and feel of GoToMeeting. We have found the app to work really well on mobile as well.
We often have to review detailed proposals that just cannot be easily reviewed over the phone. The only options we have are to review the presentations through a web conference or by traveling to give the presentation in person. With GoToMeeting, we often choose the former. We have complete confidence that the tool is going to work all the time and we can completely rely on it to perform.
Read Adam Montgomery's full review
February 03, 2020
Lynn DeLaurentis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoToMeeting is used for video conferencing among a small group of employees, 3-7, with an outside consultant on a monthly basis. It offers the ability to bring in experts for training without the costs and logistics of travel. It allows the experts to set aside a few hours of their day, rather than commit several days to bring face-to-face training.
  • Live screen sharing.
  • Online chat.
  • It can be tricky to use on a mobile device, getting the audio/video set correctly.
  • Occasionally, an individual needs to sign off and log back in to reset controls.
GoToMeeting offers flexibility in video conferencing, where each person can share their work and take control of the presentation. It offers good functionality for collaboration on projects that require several individuals to handle different pieces of the project and then come together, share their work and make modifications in the moment.
Our company has been able to set up a regular schedule of meetings, put them into the employees' calendars and allow each person to prepare for the meeting. This consistency allows the employees an opportunity to bring any concerns or new ideas to the group as a whole on a regular basis.
Read Lynn DeLaurentis's full review
January 31, 2020
Larry Chisholm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GoToMeeting as a part of our Jive implementation. Since GoToMeeting owns Jive, we got it free as part of our phone system suite. We were previously paying for 250 seats on our own and were really able to save some money once Jive became a GoToMeeting-owned company.
  • Smooth control of remote machines.
  • One plugin takes care of every GoToMeeting.
  • The dock should automatically shrink when not in use for users with limited screen real estate.
  • Anything to shorten the learning curve for users.
GoToMeeting is well suited to anyone needing to use collaboration between companies, companies and vendors, companies and customers, etc. This really is meant for B2B type setups, technical training, quarterly meetings, etc. I do not recommend this as a replacement for an in-house instant messaging/collaboration platform (Skype for Business or Slack). Even with AD integration, the product doesn't stack up against the other two. I like the fact that the product sticks to what it's good at and doesn't try to be everything to everyone.
Productivity has soared through the roof. Phone outages are over for the most part. Integration for our users to be anywhere and attend a meeting virtually is an amazing added bonus.
Read Larry Chisholm's full review
January 31, 2020
Christopher Rodriguez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a consulting firm, so GoToMeeting is used throughout our process. From doing screen-shares during the sales process in order to understand needs and determine requirements, to walking through SOWs and answering questions, GoToMeeting is what we use. During the implementation process, GoToMeeting is critical to show clients how things are progressing along and to get feedback on the new system that is built out. Also, for training we use GoToMeeting to show the actual system the client will be using.
  • Screensharing
  • Conference lines
  • Recurring meetings are a bit tough
  • Scheduling others
When the need is to see others' screens or show your screen, GoToMeeting is perfectly suited. Screenshots and walkthroughs are just not enough, being able to show exactly what is happening is the real need that GoToMeeting fulfills. That's where GoToMeeting shines.

When just doing a conference call without a screen-share, it's not as appropriate, as most people would need to download the application to use it.
It helps productivity very much. We work with companies all across the world, and having a GoToMeeting makes it possible for companies to work with us. Instead of only being local, it allows us to reach out beyond our offices. Also, when training a sales team, most are outside teams, so having them all in the same room is tough. That only happens once a year, typically, but GoToMeeting allows us to do trainings with all sales staff.
Read Christopher Rodriguez's full review

Feature Scorecard Summary

High quality audio (139)
High quality video (135)
Low bandwidth requirements (120)
Mobile support (95)
Desktop sharing (136)
Whiteboards (81)
Calendar integration (119)
Meeting initiation (135)
Integrates with social media (51)
Record meetings / events (119)
Slideshows (99)
Live chat (122)
Audience polling (72)
Q&A (85)
User authentication (110)
Participant roles & permissions (121)
Confidential attendee list (90)

What is GoToMeeting?

GoToMeeting is used by millions of people everyday for real time virtual communication and collaboration. GoToMeeting is presented by LogMeIn as a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, share presentations and chat with colleagues, with the click of a button. GoToMeeting is designed to pair productivity with flexibility to let employees work effectively anytime, anywhere on any device.

GoToMeeting Features

Has featureSmart Meeting Assistant transcribes meetings from voice to text. After the meeting, users can search for keywords in the transcription text and share the content with a link.
Has featureInRoom Link is compatible with existing H.323 and SIP-supported video conferencing systems such as those provided by Polycom, Cisco, Lifesize, and other companies.
Has featureWith GoToRoom, create a hardware and software bundle for online meetings with an all-new Dolby-powered experience to bridge the gap between in-room and remote meeting attendees.

GoToMeeting Screenshots

GoToMeeting Video

Introducing: The New GoToMeeting

GoToMeeting Integrations

Office 365 Plugin, Slack Meeting Launcher, Google Calendar Plugin, Google Chrome Extension, Microsoft Outlook Plugin, Salesforce Integration, Voice Commands with Siri®

GoToMeeting Competitors

GoToMeeting Pricing

Starting Price: $14

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Professional$10.20Per Organizer / Per Month for 150 Participants [billed annually]
Business$13.60Per Organizer / Per Month for 250 Participants [billed annually]
EnterpriseCustom Pricing3,000 Participants

Pricing available by monthly or annual subscription, with discounts for annual commitments.

GoToMeeting Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android