Help Lightning vs. PTC Windchill
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
PTC Windchill | Score7.1 out of 10 | N/A | PTC offers Windchill, the company's Product Lifecycle Management (PLM) platform that includes BOM (a digital bill of materials) for cost and product quality control via parts-centric source of truth, dynamic and updated product change and configuration management to ensure up-to-date product information, industry standards and requirements validation and control, and role-based data access among other features. | N/A |
| Help Lightning | PTC Windchill | |||||||||||||||
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | — | ||||||||||||||
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| Help Lightning | PTC Windchill | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 80% Would buy again 4 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 80% Delivers good value for the price 4 Answers | |
| Happy with the feature set | ||
No answers on this topic | 80% Happy with the feature set 4 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Help Lightning | PTC Windchill | |
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| Small Businesses | LogMeIn Rescue Score8.2 out of 10 | No answers on this topic |
| Medium-sized Companies | BeyondTrust Remote Support Score8.6 out of 10 | Arena PLM and QMS Score8.5 out of 10 |
| Enterprises | TeamViewer Score8.6 out of 10 | SAP Integrated Product Development Score9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Help Lightning | PTC Windchill | |
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| Likelihood to Recommend | 10.0 | 1.0 |
| Usability | - | 1.0 |
| Help Lightning | PTC Windchill | |
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| Usability | No answers on this topic |
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| ScreenShots | Help Lightning Screenshots |







