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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Tandem

    Score8 out of 10
    N/ATandem is a virtual office software solution from the company of the same name in San Francisco, designed to enable users to re-discover the flow of working together in‑person, as well as see, talk to, and collaborate with their teams in one click.

    $20

    per month

    Pricing
    Help LightningTandem
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Pro
    $20.00
    per month
    Enterprise
    $40.00
    per month
    Offerings
    Pricing Offerings
    Help LightningTandem
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningTandem
    Project Management
    Comparison of Project Management features of Help Lightning and Tandem
    Feature
    Help Lightning
    -
    Ratings
    Tandem
    7.2
    1 Ratings
    7% below category average
    Task Management00 Ratings7.01 Ratings
    Scheduling00 Ratings8.01 Ratings
    Workflow Automation00 Ratings7.01 Ratings
    Mobile Access00 Ratings7.01 Ratings
    Search00 Ratings7.01 Ratings
    Visual planning tools00 Ratings7.01 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Tandem
    Feature
    Help Lightning
    -
    Ratings
    Tandem
    8.0
    1 Ratings
    0% above category average
    Chat00 Ratings8.01 Ratings
    Notifications00 Ratings8.01 Ratings
    Discussions00 Ratings8.01 Ratings
    Surveys00 Ratings8.01 Ratings
    Internal knowledgebase00 Ratings8.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Tandem
    Feature
    Help Lightning
    -
    Ratings
    Tandem
    7.1
    1 Ratings
    13% below category average
    Versioning00 Ratings8.01 Ratings
    Video files00 Ratings7.01 Ratings
    Audio files00 Ratings7.01 Ratings
    Document collaboration00 Ratings7.01 Ratings
    Access control00 Ratings7.01 Ratings
    Advanced security features00 Ratings7.01 Ratings
    Device sync00 Ratings7.01 Ratings
    Best Alternatives
    Help LightningTandem
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningTandem
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Help LightningTandem
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Tandem
    Tandem can help create a virtual office environment among your co-workers. Rooms can be created that enables you to speak or stay silent in for a longer period thereby giving a feeling of working together. Peer Collaboration opportunities are more. The user experience of the tandem dashboard can be improved. That could help in more feature utilisation.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Tandem
    No answers on this topic
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Tandem
    No answers on this topic
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Tandem
    No answers on this topic
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Tandem
    No answers on this topic
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.