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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Troop Messenger

    Score9.8 out of 10
    N/AInstant messaging for business allows people to communicate relaying information in real time. However, corporate chat app is a contemporary update to the ancient email communication cutting out time, expense and effort at the same time. Nowadays many organizations are using instant messaging for their daily business conversations. But for effective communication, an easy to use corporate chat app is vital. Troop Messenger is an enterprise-level business communication chat application. It is…N/A
    Pricing
    Help LightningTroop Messenger
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Help LightningTroop Messenger
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Community Pulse
    Help LightningTroop Messenger
    Considered Both Products
    Help Lightning
    No answer on this topic
    Tvisha Systems Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    16 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    16 Answers
    Features
    Help LightningTroop Messenger
    Project Management
    Comparison of Project Management features of Help Lightning and Troop Messenger
    Feature
    Help Lightning
    -
    Ratings
    Troop Messenger
    9.8
    17 Ratings
    24% above category average
    Mobile Access00 Ratings9.917 Ratings
    Search00 Ratings9.717 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Troop Messenger
    Feature
    Help Lightning
    -
    Ratings
    Troop Messenger
    9.8
    17 Ratings
    20% above category average
    Chat00 Ratings10.017 Ratings
    Notifications00 Ratings9.917 Ratings
    Discussions00 Ratings9.617 Ratings
    Internal knowledgebase00 Ratings9.615 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Troop Messenger
    Feature
    Help Lightning
    -
    Ratings
    Troop Messenger
    9.7
    17 Ratings
    19% above category average
    Video files00 Ratings9.617 Ratings
    Audio files00 Ratings9.817 Ratings
    Access control00 Ratings9.816 Ratings
    Advanced security features00 Ratings9.816 Ratings
    Best Alternatives
    Help LightningTroop Messenger
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    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    SAP Ruum
    Score9 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningTroop Messenger
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.8
    (17 ratings)
    User Testimonials
    Help LightningTroop Messenger
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Tvisha Systems Pvt Ltd
    Anyone who wants to have a digital collaboration space for chat, team meetings, audio-video group conferencing, screen sharing, and so on, can start using Troop Messenger. We know that the world can’t move on without communicating with each other, there’ll be no such industry or enterprise that exists where Troop Messenger can’t fit in.
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Tvisha Systems Pvt Ltd
    • Sending a single message to multiple users and multiple groups at once.
    • Any participant of the group call can add more participants to the ongoing group call.
    • Search filters help you find groups, text files, images, videos, and more in just one go.
    • It has many time-saving filters for retrieving text messages, images, videos, users, groups, etc.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Tvisha Systems Pvt Ltd
    • To my knowledge, Troop Messenger is already a complete tool, so there is no feature that is required to be improved.
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Tvisha Systems Pvt Ltd
    The best aspect of range in a remote setting is feeling connected. I feel as though we are all united because we can easily start a conference with our teammates, making it seem like we are all present. These very little things let us coordinate and work together in a way that was never previously conceivable. I like Troop Messenger and the ability to interact without experiencing any latency.
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Tvisha Systems Pvt Ltd
    • Our team communication and collaboration is simplified with Troop Messenger. Now that we don’t feel the need to use e-mail for checking our work requirements and updates, we check all of them in Troop Messenger and get on to work. We are able to bring non-employees, such as our customers and clients, into it to exchange business conversations. We don’t feel any negative impacts with it.
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Troop Messenger Screenshots

    Screenshot of Affordable pricing for every Business
Ensure your enterprise instant messaging is swift and secure with Troop Messenger – the most affordable team communication app.Product screenshotProduct screenshotProduct screenshotProduct screenshot