TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Virola Messenger

    Score8.5 out of 10
    N/AVirola Messenger is a corporate messenger for secure team collaboration. Both self-hosted and cloud Virola servers are available. Main features: private and group chat rooms file transfer and unlimited storage reactions, mentions, replies and discussions continuous voice and video meetings voice meetings recording live avatars issue tracking with task board screen sharing remote…

    $22

    per month 11 users (minimum)

    Pricing
    Help LightningVirola Messenger
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Annual Subscription
    $1.30
    per month per user
    Monthly Subscription
    $1.56
    per month per user
    Perpetual License
    $31.24
    one-time fee per user
    Offerings
    Pricing Offerings
    Help LightningVirola Messenger
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningVirola Messenger
    Project Management
    Comparison of Project Management features of Help Lightning and Virola Messenger
    Feature
    Help Lightning
    -
    Ratings
    Virola Messenger
    7.8
    2 Ratings
    1% above category average
    Task Management00 Ratings8.52 Ratings
    Mobile Access00 Ratings8.02 Ratings
    Search00 Ratings7.01 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Virola Messenger
    Feature
    Help Lightning
    -
    Ratings
    Virola Messenger
    9.5
    2 Ratings
    17% above category average
    Chat00 Ratings9.52 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Virola Messenger
    Feature
    Help Lightning
    -
    Ratings
    Virola Messenger
    9.0
    2 Ratings
    11% above category average
    Video files00 Ratings9.02 Ratings
    Audio files00 Ratings9.02 Ratings
    Best Alternatives
    Help LightningVirola Messenger
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningVirola Messenger
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.5
    (2 ratings)
    User Testimonials
    Help LightningVirola Messenger
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Provide Support Live Chat
    This is fantastic for offices that have employees working from home. It is a much cleaner and easier way to discuss projects or even have informal conversations. However if all employees are working from the same office, the features are limited as conversation, screen sharing, and task management are less valuable.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Provide Support Live Chat
    • Secure chatting
    • Chatrooms
    • File transfer/ sharing
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Provide Support Live Chat
    • A cleaner interface.
    • More intuitive for older generations.
    • Customizable notification tones
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Provide Support Live Chat
    It's really early to judge Virola's capabilities with other offerings or tools in the marketplace but with the set of features the tool offers at the moment at the negligible price it can surely be counted as a dark horse to make its way through to be one of the best. Provide that it has the ability to support larger teams, it can really be successful in the future.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Provide Support Live Chat
    • Kept everyone in the loop
    • Allowed for seamless project discussions from inside and outside the office.
    • Great way to share screens which was very important.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Virola Messenger Screenshots

    Screenshot of Virola Messenger desktop and mobile client appsScreenshot of Issues and discussions in Virola MessengerScreenshot of Virola Messenger mobile client appScreenshot of Task board in Virola MessengerScreenshot of Screen sharing and remote control in Virola Messenger