Hitwise (discontinued) vs. Manhattan Active Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hitwise (discontinued) | Score8 out of 10 | N/A | Hitwise was a competitor comparison intelligence and audience intelligence platform from Connexity in Santa Monica (who acquired Hitwise and its technology in 2015 from Experian), which allowed users to discover characteristics unique to their audience vis-a-vis the customers of a competitor to to fine tune and improve future marketing efforts and outreach to new customers. Hitwise was discontinued in 2020. | N/A |
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
| Hitwise (discontinued) | Manhattan Active Customer Engagement | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Hitwise (discontinued) | Manhattan Active Customer Engagement | |
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| Small Businesses | No answers on this topic | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | HG Insights Platform Score9.2 out of 10 | Customer.io Score9.1 out of 10 |
| Enterprises | HG Insights Platform Score9.2 out of 10 | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hitwise (discontinued) | Manhattan Active Customer Engagement | |
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| Likelihood to Recommend | 7.0 | 8.0 |
| Hitwise (discontinued) | Manhattan Active Customer Engagement | |
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