HyperGuest vs. Mindmatrix Bridge

By using HyperGuest, we were able to fulfill almost all use cases for our customers. HyperGuest is well suited for mid-level hotels and guest houses. With ever-evolving features, the customer base of HyperGuest is continuously growing day by day. The API framework helps connect faster and supports both Pull and push approaches for different operations, as appropriate. When we say Pull -it means any information retrieval for the partner is fetched in seconds. On the other hand, if we want to update booking etc., i.e., Pushing the information, it is also carried out seamlessly.

Incentivized

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

• Provide real time inventory availability.
• Helps in direct booking, saving a lot on commissions etc.
• Add to customer experience and help getting return business.

Incentivized

• Drip campaigns ready to go for several Industries

• I could not find any point which is lacking, though it was my first experience working with any such channel management product.

Incentivized

• Navigation is confusing, not intuitive.
• Creating and changing users must be done by a ticketing request.
• Horrific support, all email and overseas, rarely talk to anyone.
• There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
• There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

There are a lot of bugs and poor design in this product.

HyperGuest was less expensive and was able to fulfill almost all the requirements of our client.

Incentivized

I selected Mindmatrix solely based on the content they had available for our vertical.

• I would say HyperGuest has been helpful in providing a positive impact by helping our end customers and generating more revenue.

Incentivized

• Drip campaigns can be started right away because there are prebuilt templates for our vertical.