Item: HyperGuest
Rating: 8
Author: Sandeep Virmani

Overall Satisfaction with HyperGuest

Use Cases and Deployment Scope

HyperGuest enabled our client to place the hotel room availability in the marketplace. They don't have to rely on multiple mid-sellers and re-sellers to market for their hotel. The primary use case for our implementation is to provide a cost-effective solution that can help generate more revenue for our client and eliminate problems like - false booking, help real-time inventory updates, maintain different pricing for multiple distribution channels, etc.

Pros and Cons

Pros

Provide real time inventory availability.
Helps in direct booking, saving a lot on commissions etc.
Add to customer experience and help getting return business.

Cons

I could not find any point which is lacking, though it was my first experience working with any such channel management product.

Most Important Features

Transparent API based integration.
Easy Payments reconciliation.
Lowe cost of implementation as compared to other such products in the market.

Return on Investment

I would say HyperGuest has been helpful in providing a positive impact by helping our end customers and generating more revenue.

Alternatives Considered

ZiftONE and Allbound

HyperGuest was less expensive and was able to fulfill almost all the requirements of our client.

Key Insights

Do you think HyperGuest delivers good value for the price?

Yes

Are you happy with HyperGuest's feature set?

Yes

Did HyperGuest live up to sales and marketing promises?

Yes

Did implementation of HyperGuest go as expected?

Yes

Would you buy HyperGuest again?

Yes

Other Software Used

PartnerStack, Iterable, Smartling, XTM Cloud Translation Management System

Likelihood to Recommend

By using HyperGuest, we were able to fulfill almost all use cases for our customers. HyperGuest is well suited for mid-level hotels and guest houses. With ever-evolving features, the customer base of HyperGuest is continuously growing day by day. The API framework helps connect faster and supports both Pull and push approaches for different operations, as appropriate. When we say Pull -it means any information retrieval for the partner is fetched in seconds. On the other hand, if we want to update booking etc., i.e., Pushing the information, it is also carried out seamlessly.

Comments

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HyperGuest - A perfect solution to boost your Rental business!!