Mindmatrix has a way to go to fix bugs, and functionality
March 22, 2016

Mindmatrix has a way to go to fix bugs, and functionality

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Review Source

Software Version

Other

Overall Satisfaction with Mindmatrix

We chose Mindmatrix for our company to use as a marketing automation platform. We chose it primarily because they had a fixed set of content for our industry that included turn-key drip campaigns, E-books, whitepapers etc. They also had a fixed set of Social Drip campaigns as well. The email drip campaigns were pretty decent and certainly saved us a lot of time, so we got going quickly.
  • Drip campaigns ready to go for several Industries
  • Navigation is confusing, not intuitive.
  • Creating and changing users must be done by a ticketing request.
  • Horrific support, all email and overseas, rarely talk to anyone.
  • There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
  • There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
  • Drip campaigns can be started right away because there are prebuilt templates for our vertical.
I selected Mindmatrix solely based on the content they had available for our vertical.
I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

Mindmatrix Feature Ratings

WYSIWYG email editor
1
Dynamic content
2
Ability to test dynamic content
2
Landing pages
5
A/B testing
4
Mobile optimization
Not Rated
Email deliverability reporting
3
List management
4
Triggered drip sequences
2
Lead nurturing
4
Lead scoring and grading
6
Automated sales alerts and tasks
3
Social sharing and campaigns
6
Social profile integration
5
Dashboards
6
Standard reports
5
API
1
Role-based workflow & approvals
2
Customizability
2
Integration with Salesforce.com
1

Using Mindmatrix

5 - Sales and marketing
2 - Basic understanding of applications
  • Drip Nurture
  • Web Site Analytics
There are a lot of bugs and poor design in this product.