Mindmatrix has a way to go to fix bugs, and functionality
March 22, 2016

Mindmatrix has a way to go to fix bugs, and functionality

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Reseller

Software Version

Other

Overall Satisfaction with Mindmatrix

We chose Mindmatrix for our company to use as a marketing automation platform. We chose it primarily because they had a fixed set of content for our industry that included turn-key drip campaigns, E-books, whitepapers etc. They also had a fixed set of Social Drip campaigns as well. The email drip campaigns were pretty decent and certainly saved us a lot of time, so we got going quickly.

Pros

  • Drip campaigns ready to go for several Industries

Cons

  • Navigation is confusing, not intuitive.
  • Creating and changing users must be done by a ticketing request.
  • Horrific support, all email and overseas, rarely talk to anyone.
  • There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
  • There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
  • Drip campaigns can be started right away because there are prebuilt templates for our vertical.
I selected Mindmatrix solely based on the content they had available for our vertical.
I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

Mindmatrix Bridge Feature Ratings

Using Mindmatrix

5 - Sales and marketing
2 - Basic understanding of applications
  • Drip Nurture
  • Web Site Analytics
There are a lot of bugs and poor design in this product.

Comments

  • Deepti Menon | TrustRadius Reviewer
    Deepti Menon
    (Vendor Representative) commented 9 years ago
    Thank you for taking the time to provide a review on Mindmatrix. My name is Deepti Menon, and I’m the Client Services Manager. At Mindmatrix, we really value feedback from our customers because it helps us improve our services. I reviewed your issues and here are some updates we have recently made to address some of your concerns. •Users can request for additional training to manage their own user accounts •We have added support lines to handle customer issues immediately •Users now have the ability to see email campaigns & reports of other users •One of the factors affecting the email delivery rate is the quality of the contact list. We will be monitoring the lists closely to avoid such issues. We also have a new, more intuitive email editor that is aimed at making template creation easier and faster (allowing you to create templates in less than 20 minutes). Here is the link to the guide on our new email editor that you might find interesting - https://www.youtube.com/watch?v=MgByck7_Jz0 We would love to hear from you about how we can make our software more user friendly. I would also be more than happy to address any other issues that you may have. Please feel free to get in touch with me at deepti.menon@mindmatrix.net. Best, Deepti

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