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IBM Case Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Case Manager
Score 10.0 out of 10
N/A
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.N/A
Pricing
IBM Case Manager
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
IBM Case Manager
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
IBM Case Manager
Considered Both Products
IBM Case Manager
Verified User
Consultant
Chose IBM Case Manager
IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User …
Top Pros
Top Cons
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IBM Case Manager
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User Ratings
IBM Case Manager
Likelihood to Recommend
8.0
(1 ratings)
User Testimonials
IBM Case Manager
Likelihood to Recommend
IBM
It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
Verified User
Anonymous
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Pros
IBM
  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Verified User
Anonymous
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Cons
IBM
  • Integration with IBM BPM.
  • Integration with Cloud
Verified User
Anonymous
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Alternatives Considered
IBM
IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
Verified User
Anonymous
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Return on Investment
IBM
  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
Verified User
Anonymous
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