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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Case Manager

    Score10 out of 10
    N/AIBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.N/A
    Pricing
    IBM Case Manager
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Case Manager
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    IBM Case Manager
    Considered Both Products
    IBM
    Chose IBM Case Manager
    IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    IBM Case Manager
    Small Businesses
    Bonterra Apricot
    Score9.2 out of 10
    Medium-sized Companies
    Bonterra Apricot
    Score9.2 out of 10
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Ratings
    IBM Case Manager
    Likelihood to Recommend
    8.0
    (1 ratings)
    User Testimonials
    IBM Case Manager
    Likelihood to Recommend
    IBM
    It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
    Incentivized
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    Pros
    IBM
    • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
    • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
    • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
    Incentivized
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    Cons
    IBM
    • Integration with IBM BPM.
    • Integration with Cloud
    Incentivized
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    Alternatives Considered
    IBM
    IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
    Incentivized
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    Return on Investment
    IBM
    • We have been seeing organizations who implemented ICM had faster processing of their transactions.
    • We have been seeing organizations who implemented ICM found improved customer service
    Incentivized
    Read full review
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