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IBM Case ManagerWe have been using IBM Case Manager across our organization and other various clients like health, banking etc. Case Manager is being used widely for us to revolve complex workflows/case by leveraging use of case manager API to connect to content engine and connect to user through rich user interface with implementing OOTB case manager features and custom widgets.,IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles. IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine. IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.,Integration with IBM BPM. Integration with Cloud,8,We have been seeing organizations who implemented ICM had faster processing of their transactions. We have been seeing organizations who implemented ICM found improved customer service,,IBM FileNet Content Manager
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IBM Case Manager
2 Ratings
Score 8.3 out of 101
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IBM Case Manager Reviews

IBM Case Manager
2 Ratings
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Score 8.3 out of 101
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April 03, 2018

User Review: "IBM Case Manager"

Score 8 out of 10
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We have been using IBM Case Manager across our organization and other various clients like health, banking etc. Case Manager is being used widely for us to revolve complex workflows/case by leveraging use of case manager API to connect to content engine and connect to user through rich user interface with implementing OOTB case manager features and custom widgets.
  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
  • Integration with IBM BPM.
  • Integration with Cloud
It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
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IBM Case Manager Scorecard Summary

About IBM Case Manager

IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.
Categories:  Case Management

IBM Case Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No