IBM Environmental Intelligence Suite (EIS) vs. Salesforce Maps

I feel IBM Environmental Intelligence Suite (EIS) is well suited for any organization that is growing and developing programs for sustainability and need geospatial type data to work with analytic tools. Being in the energy services space that was very helpful with some of our ESG reporting requirements.

Incentivized

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.

Incentivized

• Presented meaningful charts and tables of our climate data in the 4 countries we operate and showed strengths and weaknesses across each market.
• Formatted the presentation materials so our team did not have to take the reports and put them into a presentable format. We were able to leverage the technology's outputs in raw form which was very helpful and saved a lot of time.
• Applied this to some of our client's data to see how we can better serve their business based off the different climates, environments, and countries they operate in (specifically within the real estate sector which is a large portion of our business).

Incentivized

• Color coding different accounts or data fields.
• Ability to see travel time and not just distance.
• Lots of data fields to pull from - big recent improvement.

Incentivized

• Workflow of Tasks
• API Connectivity

Incentivized

• Lots of glitches
• Get signed out often, which interrupts the day
• Could be more intuitive

Incentivized

Given the newness of the platform we have struggled with the integration and onboarding as previously mentioned. Not only from getting our team members setup and able to use the platform but also integrating our current systems to be compatible we had to reach out to the customer support team quite a bit.

Incentivized

Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort

Incentivized

Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic

Incentivized

Incentivized

MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.

Incentivized

• We were able to scale back our workforce in the EMEA regions due to inefficiencies based off the insights we received.
• We had a lot of data we did not know how to use. With IBM Environmental Intelligence Suite we cut back on 40% of our staff's hours to sift the data and analyze. Instead this time was spent loading the tool and analyzing the results as opposed to the more administrative aspect.
• Our efficiency metrics (based on internal firm performance criteria) went up by 2 points (35%) for our offshore resourcing once we were able to integrate them into the tool.

Incentivized

• Increased efficiency
• Reduced labor time
• Improved visibility

Incentivized