IBM Environmental Intelligence Suite (EIS) vs. Salesforce Maps

I feel IBM Environmental Intelligence Suite (EIS) is well suited for any organization that is growing and developing programs for sustainability and need geospatial type data to work with analytic tools. Being in the energy services space that was very helpful with some of our ESG reporting requirements.

Incentivized

This is best suited when there is territory management at the field or rep level. One can easily distribute the area/ locality, balance revenue, and optimize sales/outcome. However, this may be less appropriate for organizations that operate entirely on remote sales or for those where geographic location does not matter.

Incentivized

• Presented meaningful charts and tables of our climate data in the 4 countries we operate and showed strengths and weaknesses across each market.
• Formatted the presentation materials so our team did not have to take the reports and put them into a presentable format. We were able to leverage the technology's outputs in raw form which was very helpful and saved a lot of time.
• Applied this to some of our client's data to see how we can better serve their business based off the different climates, environments, and countries they operate in (specifically within the real estate sector which is a large portion of our business).

Incentivized

• Drilling down from the map point, to account/work order/opportunity.

Incentivized

• Workflow of Tasks
• API Connectivity

Incentivized

• They just restructured their pricing model and we are ending our contract because of it - you have to pay for 10 users.
• The crossover with accounts and contacts are hard to map.
• The window sizes when navigating the maps are difficult to work with.

Incentivized

Given the newness of the platform we have struggled with the integration and onboarding as previously mentioned. Not only from getting our team members setup and able to use the platform but also integrating our current systems to be compatible we had to reach out to the customer support team quite a bit.

Incentivized

It aligns well with business needs. We clearly get productivity gain, and its seamless integration with Salesforce makes things easier. The ability to visualize things and performance geographically helps us to make better decisions. It also saves us lots of time and effort and increases efficiency.

Incentivized

Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic

Incentivized

Incentivized

Allows for many more contacts to be loaded into the map.

Incentivized

• We were able to scale back our workforce in the EMEA regions due to inefficiencies based off the insights we received.
• We had a lot of data we did not know how to use. With IBM Environmental Intelligence Suite we cut back on 40% of our staff's hours to sift the data and analyze. Instead this time was spent loading the tool and analyzing the results as opposed to the more administrative aspect.
• Our efficiency metrics (based on internal firm performance criteria) went up by 2 points (35%) for our offshore resourcing once we were able to integrate them into the tool.

Incentivized

• For the first time, we were able to see donors on a map which was life-changing.
• Its allowed us to target donors on trips and other email campaigns when we haven’t been able to before.

Incentivized