Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything)



Maps for layering

I used the layers [on Salesforce Maps (formerly MapAnything)] to plot contacts for multiple clients on the map at once, which helped my …
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Winter 2017 / 10.4.6


per user / month

Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Salesforce Maps (formerly MapAnything)?

Salesforce Maps (formerly MapAnything) helps users map their CRM data. Users can:
  • View customer, prospect, employee, partner, & competitor locations
  • Build routes, call lists, campaigns, & event invite lists directly from the map
  • Map wins & losses and visualize team activities & performance
Maps is Salesforce-integrated & was built on According to the vendor, the software has 1400+ customers so far. Use cases include:

Field Sales
  • Identify nearby customers & opportunities in the field
  • Optimize schedules & routes to book more appointments & fill schedule gaps
  • Enable teams to self-source leads in Salesforce
  • Drive Salesforce adoption with the easy-to-use, MapAnything Mobile
Inside Sales
  • Visualize & prioritize customers & leads
  • Build targeted call lists directly from the map
  • Enable your team to self-source leads in Salesforce
  • Update record fields from the map with inline editing
Field Service
  • Boost customer satisfaction & cut operating costs
  • Assign work orders & preventive maintenance by location & add to routes
  • Optimize routes to account for weather & traffic
  • Enable easy account record updates
  • Improve marketing campaign effectiveness & ROI
  • Build targeted campaign lists by adding contacts by location, en masse
  • Visualize campaign performance & market share by region & territory
  • Identify customers & prospects for event invites by proximity to venues

Salesforce Maps (formerly MapAnything) Features

  • Supported: Mapping / Geocoding
  • Supported: Route Planning
  • Supported: Territory Management
  • Supported: Lead Generation
  • Supported: Data Visualization
  • Supported: Work Order / Case Management
  • Supported: Marketing Campaign Management

Salesforce Maps (formerly MapAnything) Integrations

Salesforce Maps (formerly MapAnything) Competitors

Salesforce Maps (formerly MapAnything) Customer Size Distribution

Small Businesses (1-50 employees)78%
Mid-Size Companies (51-500 employees)7%
Enterprises (more than 500 employees)15%

Salesforce Maps (formerly MapAnything) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Swedish, Thai


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Reviews and Ratings




(1-3 of 10)
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June 02, 2021

Maps for layering

Score 8 out of 10
Vetted Review
Verified User
Review Source
I used the layers [on Salesforce Maps (formerly MapAnything)] to plot contacts for multiple clients on the map at once, which helped my team know which contact went with which client (by color), and be able to visit more contacts in a single day. In a highly dense city, it was possible to fulfill a day's visits within a 2 mile block.
  • Layers allow for visibility
  • Check-in feature helps to monitor team activity
  • Activity feed helps for quick look at team activity
  • Lots of glitches
  • Get signed out often, which interrupts the day
  • Could be more intuitive
[Salesforce Maps (formerly MapAnything) well suited for] situations where clients contacts need to be color-coded, or where multiple staff are working from the same map
Kurt Johansen | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Originally we wanted to use Maps for tracking and routing our service and sales team. After initial deployment, it quickly became clear that what we were showcased and sold differed greatly from what we received. We would have liked to visually see where our field team is at in almost real-time making it easy to swap calls, add calls to the right person and better judge load.
  • Drilling down from the map point, to account/work order/opportunity.
  • Clear communication on expectations and delivery of product.
  • Clean pricing structure and development costs.
  • Ongoing support during deployment and integration.
If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic.
Edward Phillips | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Primarily used within sales/marketing - for us as a nonprofit, fundraising efforts. It allows us to see our donors on a map and especially helpful when planning trips to specific cities.
  • Color coding different accounts or data fields.
  • Ability to see travel time and not just distance.
  • Lots of data fields to pull from - big recent improvement.
  • They just restructured their pricing model and we are ending our contract because of it - you have to pay for 10 users.
  • The crossover with accounts and contacts are hard to map.
  • The window sizes when navigating the maps are difficult to work with.
Great tool for a large organization. They are now very expensive among other competitors unfortunately but have great customer service and easy setup.