IBM Global Technology Services vs. LEX Reception

LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate.

Incentivized

• Only serves law firms - specialized service.
• Portal allows you to make our own changes to call-handling instructions.
• Can schedule appointments and take consultation payments over the phone.

Incentivized

• Missing functionality - clients cannot send pictures via text through the mobile app.
• Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.

Incentivized

LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.

Incentivized

• Improved efficiency.
• Has given us a lot of time back to work instead of being on the phone.
• Reduced cost from our previous answering service.

Incentivized