Answering Service Tailored For Law Firms
May 30, 2021
Answering Service Tailored For Law Firms
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LEX Reception
LEX Reception is currently our new answering service software. The entire firm uses it and it helps greatly with screening lead and current client calls, taking messages, routing important calls, and providing 24/7 - bilingual answering for our clients. LEX has specific instructions on how to handle different case types which allows us to more efficiently handle messages and calls within the organization.
- Only serves law firms - specialized service.
- Portal allows you to make our own changes to call-handling instructions.
- Can schedule appointments and take consultation payments over the phone.
- Missing functionality - clients cannot send pictures via text through the mobile app.
- Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.
- Ability to schedule consults and take payments.
- Specific scripts and call handling instructions for different case types.
- Improved efficiency.
- Has given us a lot of time back to work instead of being on the phone.
- Reduced cost from our previous answering service.
LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.
Do you think LEX Reception delivers good value for the price?
Yes
Are you happy with LEX Reception's feature set?
Yes
Did LEX Reception live up to sales and marketing promises?
Yes
Did implementation of LEX Reception go as expected?
Yes
Would you buy LEX Reception again?
Yes