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LEX Reception

LEX Reception

Overview

What is LEX Reception?

LEX Reception is a virtual receptionist services firm headquartered in Portland. LEX Reception includes virtual call reception, lead capture, and appointment scheduling for law firms, and boasts a suite of integrations to provide CRM upkeep and lead entering services as…

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Recent Reviews
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Pricing

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LEX Reception

LEX Reception

N/A
Unavailable

What is LEX Reception?

LEX Reception is a virtual receptionist services firm headquartered in Portland. LEX Reception includes virtual call reception, lead capture, and appointment scheduling for law firms, and boasts a suite of integrations to provide CRM upkeep and lead entering services as well.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.lexreception.com/register

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is LEX Reception?

LEX Reception supports law firms with a suite of services to support customer intake and lead generation. With a host of CRM integrations (e.g. Zoho, Hubspot, Clio, and integrations with law practice management systems like PracticePanther and Lawmatics), LEX Reception combines virtual reception services, appointment scheduling, and lead generation.

Solutions include:

  • Legal Intake - legal receptionists to screen leads
  • Legal Answering Service - to answer calls outside of business hours
  • Virtual Reception - message taking and appointment scheduling, as well as outbound calling and CRM integration
  • Outbound Calls - Web form lead qualification, packet follow-up, etc.
  • Teleport Video Service - video consultations with trained legal receptionists

LEX Reception Integrations

LEX Reception Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(1)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
May 30, 2021

Answering Service Tailored For Law Firms

RJ
Reyes Julliana
Partner and Attorney
Bailey Reyes, PLLC (Law Practice, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
LEX Reception is currently our new answering service software. The entire firm uses it and it helps greatly with screening lead and current client calls, taking messages, routing important calls, and providing 24/7 - bilingual answering for our clients. LEX has specific instructions on how to handle different case types which allows us to more efficiently handle messages and calls within the organization.
Pros and Cons
  • Only serves law firms - specialized service.
  • Portal allows you to make our own changes to call-handling instructions.
  • Can schedule appointments and take consultation payments over the phone.
  • Missing functionality - clients cannot send pictures via text through the mobile app.
  • Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.
Likelihood to Recommend
LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate.
Most Important Features
  • Ability to schedule consults and take payments.
  • Specific scripts and call handling instructions for different case types.
Return on Investment
  • Improved efficiency.
  • Has given us a lot of time back to work instead of being on the phone.
  • Reduced cost from our previous answering service.
Alternatives Considered
LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.
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