IBM Managed Services for SAP Applications vs. Simform

It happened many times. We report an issue on our server and we trying to solve the issue by ourselves but after a lot of research, we found the issue is at the OS level and we need to inform IBM that the server is not working.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Simform is great with project management, communications and execution. They've been exemplary with customer service in all areas. We had an original version of our app that was created and hosted by another partner that abruptly went out of business. We were left with no support and a pending loss of hosted services. Simform jumped in and moved our code base to their hosted environment and even made substantial improvements to our existing code with no downtime for our customers!

• Good customer service.
• Good follow up on migration project.
• Easy to coordinate maintenance with customer.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Simform delivered our self-serve application, including an MVP, within the agreed timeline.
• Their exceptional expertise and dedication continue to impress as they develop new features and maintain the application.
• The customer success team and project managers at Simform were committed to timely delivery. Despite the time zone differences, they navigated seamlessly, ensuring efficient planning and flawless implementation.

• Monitoring of the server not always working.
• Difficulty to process all the request we open.
• Hard to follow up the ticket on the IBM cloud portal.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There have been times when we thought our projects were to heavily staffed. We informed Simform of this and the issue was corrected immediately.
• One project we thought the Simform team member skill set did not match up with the requirements for the project. We alerted Simform of this and they quickly fixed the situation.

We evaluated four different agencies and interviewed over 12 engineers as part of our selection process. Alongside Simform, we partnered with another firm that charged nearly double the rate. However, we found no significant difference in the quality or skillsets delivered. Simform stood out for their technical capability, responsiveness, and cost-effectiveness, making them the clear choice.

• Negative: User can't use the system if it not working
• Negative: We need to inform ourselves about IBM security breaches on servers that we do not have access to.
• Positive: Easier to plan maintenance for an upgrade.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info