Item: IBM Managed Services for SAP Applications
Rating: 4
Author: Verified User

Overall Satisfaction with SAP on IBM Cloud

Use Cases and Deployment Scope

We decided to migrate our SAP server to cloud services a few years ago to reduce the hardware maintenance. Last year, we reviewed our contract with SAP HEC and we decided to verify with a different supplier and decide to go with IBM for the next few years to come. Most of our end-users are using the SAP system for different operations.

Pros and Cons

Pros

Good customer service.
Good follow up on migration project.
Easy to coordinate maintenance with customer.

Cons

Monitoring of the server not always working.
Difficulty to process all the request we open.
Hard to follow up the ticket on the IBM cloud portal.

Return on Investment

Negative: User can't use the system if it not working
Negative: We need to inform ourselves about IBM security breaches on servers that we do not have access to.
Positive: Easier to plan maintenance for an upgrade.

Likelihood to Recommend

It happened many times. We report an issue on our server and we trying to solve the issue by ourselves but after a lot of research, we found the issue is at the OS level and we need to inform IBM that the server is not working.

Comments

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Prem D'Cruz
(Vendor Representative) commented 5 years ago
Thank you so much for taking the time to review our products. Please let us know how we can assist you on any issues you are facing regarding the product or any other feedback you may have. We will work to resolve any issues by pulling in the right technical people.

IBM cloud review