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IBM Maximo Real Estate and Facilities vs. Square Appointments

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Maximo Real Estate and Facilities

    Score9 out of 10
    N/AIBM Maximo Real Estate and Facilities (formerly Tririga) is an integrated workplace management system (IWMS) supporting facilities management, real estate portfolio management, space management, and environmental / energy management.N/A

    Square Appointments

    Score10 out of 10
    N/ASquare headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.

    $29

    per month per location

    Pricing
    IBM Maximo Real Estate and FacilitiesSquare Appointments
    Editions & Modules
    No answers on this topic
    Free
    $0
    Plus
    $29
    per month per location
    Premium
    $69
    per month per location
    Offerings
    Pricing Offerings
    IBM Maximo Real Estate and FacilitiesSquare Appointments
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM Maximo Real Estate and FacilitiesSquare Appointments
    Considered Both Products
    IBM
    No answer on this topic
    Block, Inc (Square)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    IBM Maximo Real Estate and FacilitiesSquare Appointments
    Small Businesses
    No answers on this topic
    Calendly
    Score8.6 out of 10
    Medium-sized Companies
    No answers on this topic
    Chili Piper
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Maximo Real Estate and FacilitiesSquare Appointments
    Likelihood to Recommend
    10.0
    (3 ratings)
    9.1
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (1 ratings)
    10.0
    (3 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Maximo Real Estate and FacilitiesSquare Appointments
    Likelihood to Recommend
    IBM
    It is great for organizations who have complex data or large amounts of data. For an organization that has small amounts of data or very simple processes TRIRIGA might be too much. It can handle small data and processes but the costs of implementing and supporting might be greater than the reward that would be provided. It also has a lot of room to grow. You can utilize existing forms and business objects or you can custom build new ones to fit business needs.
    Incentivized
    Read full review
    Block, Inc (Square)
    Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
    Incentivized
    Read full review
    Pros
    IBM
    • Diverse categories of requests available
    • Ability to be as descriptive as possible without character limit
    • Ease of mass resource assignment for tasks
    • Ease of mass maintenance task/request printing work orders
    • Clean site layout that is easy to navigate
    Incentivized
    Read full review
    Block, Inc (Square)
    • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
    • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
    • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
    Incentivized
    Read full review
    Cons
    IBM
    • In order to get into the back end and manage spaces, there are too many "clicks" and pop up boxes to get to the area that is needed, which causes delays and confusions.
    • It can be a bit slow when processing requests, pulling up maps.
    • Trigia holds a lot of information, which is good but it could be easier to get to at times.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Additional functionality: real-time availability calendar to customers
    • Not redirect away from our site to Square
    • Additional functionality: Ability for customers to add up sales when checking out
    Incentivized
    Read full review
    Usability
    IBM
    I give it this rating because it has more than one way to get to most forms but it can be hard to navigate if you don't know the terms TRIRIGA uses. Also being a new developer can bring up issues with not knowing exactly where certain things are found. The documentation doesn't help too much sometimes since the TRIRIGA community is pretty small.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Reliability and Availability
    IBM
    In the almost 7 months I have been working on my current project there has been exactly one unplanned outage. This was in the QA environment during data migration and was caused by a workflow that was circular and self referencing which caused the processing JAVA memory to spike, not resolve and then crash the server.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Performance
    IBM
    TRIRIGA does a good job of this, being a server based web application it is like other web based systems so it's not as fast as a client server application or a local system but it is very consistent across locations and for different roles and employees. This does allow consistent use no matter where people are located. It also does a fair job of notifying the user when it is loading with the spinning circle or hour glass. The reports can get fairly complex but native TRIRIGA reports perform well even when they are complex. They can be a little slow if they are fetching 100's of 1000's of rows but this doesn't take more than 10 or so seconds. I have yet to write a native report that takes more than 20 seconds and that 20 second report is getting data from 4 BO's and nets over 130K rows.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Support Rating
    IBM
    The process does seem to take some time and has to go through a preset escalation process. IBM does a good job of communicating through the process, it just seems to take it's natural course.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
    • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
    Incentivized
    Read full review
    Implementation Rating
    IBM
    Do research on the client processes and determine which modules need to be implemented and in which order they should be implemented in.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Alternatives Considered
    IBM
    Much faster web based program with more category options and ease of mass batch printing.
    Incentivized
    Read full review
    Block, Inc (Square)
    Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
    Incentivized
    Read full review
    Scalability
    IBM
    TRIRIGA can be split into many servers and is easily scaled over multiple environments. TRIRIGA is also capable of being implemented on multiple operating systems and a wide range of environments with different database management systems. This makes it easy for clients to choose since they can choose vendors they have previous relationships with or are required to use for various reasons.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Return on Investment
    IBM
    • It's a positive and works well with the business.
    • It doesn't "stand out" from competitors but has great potential if updates were establisthed.
    • The pros outweigh the cons when using Tririga.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Ease of scheduling brings in more appointments
    • Must have a card on system to schedule and prepay for an appointment
    • Offers multiple types of appointments
    • Cancellation fees
    Incentivized
    Read full review
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