IBM Trusteer vs. SentinelOne Singularity

Trusteer is great for banking and protecting a computer beyond internet banking! There can be painful times when we try to help a customer who has Trusteer and Norton or McAfee and it doesn't want to work. But Trusteer has great services offered in their portal in the Start Menu.

Incentivized

It works extremely well for investigating the root cause analysis of events because you can see so much detail into what was happening before, after, and around the detective incident. A weak point would be when the AI gets a little over-aggressive or doesn’t quite understand the use case for specific tools. Our RMM tool was detected as a pup.

• Protection and security for network data.
• Protective shield mechanism in financial transactions.
• Implementation and safeguard of user keys optimally.

Incentivized

• Installs on all of our Windows machines and only requires 1 reboot for the install to finish.
• It allows you to customize the UI and filters based on your use case.
• Gives a very high level of visibility into any concerns you have or should have in your network.

Incentivized

• Logins - I have issues regularly with my logins - that may be user related though.
• It interferes with some other security products and causes issues on our website at times.

Incentivized

• Possibly for compatibility with legacy Windows OS's and non Windows OS's.
• Some settings are greyed out and unable to change but I believe this is to protect you from making a bad configuration change.
• Could do better with reporting at the base level subscription.

Incentivized

IBM Trusteer maintains the same focus with what it offers as a comprehensive and reliable vision tool. The technical support is the best that has been handled. The integration with other elements is reciprocal and of unique quality to promote the use at the corporate and advanced level. No more saying that we use the software because it is also economically sustainable and favors us a lot

Incentivized

Reliable for simple installation and above all efficient

Incentivized

There are some minor issues with the platform that can be mildly frustrating, but the overall performance, peace of mind, and ROI make it worth using. The management console is intuitive and easy to learn, the endpoint clients are simple but give IT professionals enough data to make management easy and simple

Incentivized

Their support is good and quick to respond. The one issue we faced was when a non-protection issue arose there was a lot of dancing around trying to figure things out. This was frustrating as it took significantly longer to figure out issues. Lots of repetitive log gathers, screen caps, uninstalls that never seemed to resolve issues. Eventually, the product would be updated and the issue seemed to be resolved, but seemed to be the only solution.

Incentivized

We use FraudMAP to monitor activity inside of the Online Banking login and we love it! It helps us to find strange IPs, inconsistent activity, fraudulent activity, and updates done within online banking. We use it in conjunction with Trusteer because Trusteer can tell us when a registered PC has a potentially malicious virus on it before any logins are processed

Incentivized

SentinelOne had all of the major features that we were looking for. The other products either required too much administrative attention or were lacking key features. For example, one could be uninstalled by the end user. We required that the installation be password protected to protect against end user disabling or uninstalling. One product required manual intervention for all remediation which put to high a burden on limited staff. All products are always being revised so these may no longer be issues but they had a significant impact on our decision.

Incentivized

• Since the implementation of this tool as a support mechanism to safeguard the identity of our treasures, the organization has had a significant return to the sustainable resources that this tool offers (ROI). It is positive since we have maintained the link of work for which we are made and the satisfaction of our customers.
• Professional and sustainable technical support. It is worth the investment because it does not affect the budget, but there are both substantive and objective gains.
• We have reached the goal of advancing towards the integration of our service platforms with IBM Trusteer towards the consolidation of a reliable and sustainable organization.

Incentivized

• SentinelOne has already proved its value by stopping attacks that would have gone otherwise unnoticed until much later in their infection process.
• The Vigilance team has provided quick response to threats that were not easily contained via the automated response SentinelOne's agents provide. This has given us a significant piece of mind.

Incentivized