Ideagen InPhase is designed to ensure teams have everything they need to make better, more assured decisions, faster. The software aims to turn employees into Goals Crusaders, Activity Activists, Data Obsessed & Collaboration Champions.
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Ventiv IRM
Score 7.5 out of 10
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Ventiv IRM is integrated risk management software designed to provide the insights needed to monitor and lower the user's Total Cost of Risk (TCoR). It features real-time analytics for decision support by integrating data from internal and external sources in one system while connecting risk mitigation activities across the business.
Ideagen Healthcare Guardian is very well suited to incident and risk management across the healthcare sector. It is an ideal system for organisations that need a centralised platform to log, track and analyse data. It directly supports compliance and meets NHS governance frameworks and CQC standards. It is also suitable for performance and KPI monitoring, since the powerful data triangulation features allow real-time reports and dashboards to be created which allows clear oversight and monitoring. However, it is likely that these features might be less appropriate for smaller organisations with minimal governance needs. While anyone could potentially use the product, it is likely that only larger ones with more data will make use of the richer features.
Ventiv IRM works great for companies with a large number of sources of data, record management, and reporting needs. The system will be able to handle multiple users, processes, or other functions that a large company may need. Ventiv IRM would not be a good fit for companies that may not be large enough to justify the cost of a powerful platform like IRM.
Support Portal allows direct access to support tickets, their status, and having programmers/developers reach out directly to me to clarify my requests.
Taking a big project and putting it into smaller, measurable pieces that move the project from beginning to end.
Setting up a new Advance Query report - sometimes I run into glitches
When creating/implementing a match merge, the two claims that are set to merge, need to be typed EXACTLY the same (UPPERCASE & lowercase matching on both, if one is all caps and the other is lowercase, the match merge is not successful)
I do wish there was a way to self-match two claims instead of waiting for the match merge.
It is intuitive and aesthetically pleasing. It is customisable based on the needs for the business. You can customise reports to contain only what information is needed.
Very usable. The team is always suggesting "tweaks" that allow for easier flow, better understanding of the information needed. This even includes in moving categories/sections in a records around so that the flow of the record is better
Support will reach out to me and I LOVE that. Often I want to show them what I see and they have always been willing to jump on a Teams meeting so I can do that. This has also helped me understand how to explain things better (support speak). This has led to closing tickets, completing projects sooner.
The actual implantation was not good. The system is fully customizable so Ventiv was ready to give us what we wanted; however, we never had a system so we didn't fully understand what we wanted. Since then, we hit "reset" and we are steadily moving forward.
Ideagen Healthcare Guardian stood out as a powerful and comprehensive, but highly customisable system. It offers a remarkable level of flexibility and adaptability to easily fit a diverse range of organisational needs, and this was one of the key reasons why it was selected. This means that should a particular function not be available ‘out of the box’, it can often be built, further expanding its abilities. Along with this, the aforementioned, clean and visually appealing user interface meant that many end users found it easier and preferable to use.
While Ventiv IRM is a bit more expensive than another platform we have used and evaluated, we get a lot of value that helps us make informed risk management decisions. The system works for us, and not the other way around. We're able to use integrations from other sources (such as Navex for reporting and our TPA, and Gallagher-Bassett for financial claim information). The system is easy to use, update, and manage, which is helpful too.
It is easier to see information on numbers of one page
It breaks down information in to different timescales: Daily, monthly, quarterly and yearly which is really helpful and is a massive saving on time spent pulling information for reporting purposes
