Ventiv - a partner through the storm.
Updated March 19, 2024

Ventiv - a partner through the storm.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ventiv IRM

We utilize Ventiv IRM to track all levels of safety events/incidents for our clients. We align the incidents to the coverage and/or insurance policy to the store/location, of which the client has over 60 locations. We even track the financial risk for those incidents that do not affect clients' insurance policies. We analyze the impact each location has on the overall risk of the organization and assist clients in allocating premium costs equitably across the organization.
  • Support Portal allows direct access to support tickets, their status, and having programmers/developers reach out directly to me to clarify my requests.
  • Taking a big project and putting it into smaller, measurable pieces that move the project from beginning to end.
  • Clarifying what one has purchased in their modules - what's included versus not.
  • Making sure that what should be included in a module is active, usable for the client.
  • Once the module is set up for the client, give training to the client through all the modules. Walk with them, 1) make sure everything works; 2) the client understands how to use it. This is beyond the Ventiv University, which is a great refresher, and follow-up for something the client forgot.
Ventiv IRM is the only product - claim/risk management - that we have used.

Do you think Ventiv IRM delivers good value for the price?


Are you happy with Ventiv IRM's feature set?


Did Ventiv IRM live up to sales and marketing promises?


Did implementation of Ventiv IRM go as expected?


Would you buy Ventiv IRM again?


Ventiv IRM is the platform for analyzing the plethora of data that can be collected by an organization - Insurance policies and their specific locations; affiliated organizations/regions/district assets; claim data - standard, customized, and financial; safety - inspections, investigations; and more...IRM can take this information and provide analytical outputs...grids, graphs, and geo-mapping - that can help shape organizational decisions. Getting to this point takes planning, time, and commitment (financial and staffing). IRM can help the smallest of companies to the largest. Every piece of it is customizable. We did not come to Ventiv IRM from another platform. We just knew we needed something to help keep track of our claims. If we knew then...what we know now...WOW! I'll admit, the road to where we are now wasn't always smooth. But, the Ventiv team has sincere in their desire to make sure IRM is what we need it to be.

Using Ventiv IRM

10 - Claims Management
2 - Administration, data input
  • tracking claims
  • analyzing trends
  • loss ratio
  • claim costs
  • claim input
  • customizing data collection
  • organizational data/policy
  • cross departmental input
  • legal/litigation mitigation
  • data collection

Evaluating Ventiv IRM and Competitors

  • Cloud Solutions
  • Ease of Use
We were told there was a way for our employees to submit a claim, pictures, etc from a mobile device.
If we were to do the selection process again, we know more than we did then. We were coming from no management system other than a spreadsheet. Understanding the full scope of what can be, and building a path on what to start with (product(s), module(s)) and where to end. Last, evaluate/select as an organization and not as a solution for a single problem.

Ventiv IRM Implementation

The actual implantation was not good. The system is fully customizable so Ventiv was ready to give us what we wanted; however, we never had a system so we didn't fully understand what we wanted. Since then, we hit "reset" and we are steadily moving forward.
  • Customer's lack of understanding the system and the possibilities
  • Ventiv's lack of explaining the system and possibilities
  • Time needed and timeline of expectations - and what those expectations really meant
  • Having a road map of what, as the customer, we really needed to accomplish

Ventiv IRM Support

Support will reach out to me and I LOVE that. Often I want to show them what I see and they have always been willing to jump on a Teams meeting so I can do that. This has also helped me understand how to explain things better (support speak). This has led to closing tickets, completing projects sooner.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Not applicable
Yes - Yes it was.
Yes, very recently I expressed that I wanted to link an Endorsement Premium with the Endorsement but it wasn't letting me. Ventiv Support explained that I needed to expand the Premium Processing record to see the field for linking to the Endorsement (and thereby the premium was processed as endorsement vs annual). Well, Ventiv support brought the link field forward so I no longer need to expand. I can do everything within the one field. I didn't ask for that but they saw that is what I needed and they did it.

Using Ventiv IRM

Very usable. The team is always suggesting "tweaks" that allow for easier flow, better understanding of the information needed. This even includes in moving categories/sections in a records around so that the flow of the record is better.
Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • Spreadsheet Upload
  • Property Records, values
  • Reporting OSHA data
  • Before you understand how it functions - the financial grid.
  • Litigation fields, understanding the meaning/purpose behind some fields
  • API/Third Party data into system