Ventiv - a partner through the storm.
Updated March 19, 2024
Ventiv - a partner through the storm.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ventiv IRM
We utilize Ventiv IRM to track all levels of safety events/incidents for our clients. We align the incidents to the coverage and/or insurance policy to the store/location, of which the client has over 60 locations. We even track the financial risk for those incidents that do not affect clients' insurance policies. We analyze the impact each location has on the overall risk of the organization and assist clients in allocating premium costs equitably across the organization.
- Support Portal allows direct access to support tickets, their status, and having programmers/developers reach out directly to me to clarify my requests.
- Taking a big project and putting it into smaller, measurable pieces that move the project from beginning to end.
- Clarifying what one has purchased in their modules - what's included versus not.
- Making sure that what should be included in a module is active, usable for the client.
- Once the module is set up for the client, give training to the client through all the modules. Walk with them, 1) make sure everything works; 2) the client understands how to use it. This is beyond the Ventiv University, which is a great refresher, and follow-up for something the client forgot.
Ventiv IRM is the only product - claim/risk management - that we have used.
Do you think Ventiv IRM delivers good value for the price?
Yes
Are you happy with Ventiv IRM's feature set?
Yes
Did Ventiv IRM live up to sales and marketing promises?
No
Did implementation of Ventiv IRM go as expected?
No
Would you buy Ventiv IRM again?
Yes
Using Ventiv IRM
10 - Claims Management
2 - Administration, data input
- tracking claims
- analyzing trends
- loss ratio
- claim costs
- claim input
- customizing data collection
- organizational data/policy
- cross departmental input
- legal/litigation mitigation
- data collection
Evaluating Ventiv IRM and Competitors
- Cloud Solutions
- Ease of Use
We were told there was a way for our employees to submit a claim, pictures, etc from a mobile device.
If we were to do the selection process again, we know more than we did then. We were coming from no management system other than a spreadsheet. Understanding the full scope of what can be, and building a path on what to start with (product(s), module(s)) and where to end. Last, evaluate/select as an organization and not as a solution for a single problem.
Ventiv IRM Implementation
- Implemented in-house
- Customer's lack of understanding the system and the possibilities
- Ventiv's lack of explaining the system and possibilities
- Time needed and timeline of expectations - and what those expectations really meant
- Having a road map of what, as the customer, we really needed to accomplish
Ventiv IRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | None |
Not applicable
Yes - Yes it was.
Yes, very recently I expressed that I wanted to link an Endorsement Premium with the Endorsement but it wasn't letting me. Ventiv Support explained that I needed to expand the Premium Processing record to see the field for linking to the Endorsement (and thereby the premium was processed as endorsement vs annual). Well, Ventiv support brought the link field forward so I no longer need to expand. I can do everything within the one field. I didn't ask for that but they saw that is what I needed and they did it.
Using Ventiv IRM
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Spreadsheet Upload
- Property Records, values
- Reporting OSHA data
- Before you understand how it functions - the financial grid.
- Litigation fields, understanding the meaning/purpose behind some fields
- API/Third Party data into system