Infobip vs. Sentiment

Infobip

Infobip

11 Reviews and Ratings

Sentiment

Sentiment

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Infobip	Score 7.0 out of 10	N/A	Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.	N/A
Sentiment	Score 6.0 out of 10	N/A	Sentiment is a cloud based social media customer service platform. Some key features include Social Media Publishing, Social Customer Engagement, Social CRM and Social Media Monitoring.	N/A

Pricing

Infobip

Sentiment

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Infobip	Sentiment
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Infobip	Sentiment

Best Alternatives
	Infobip	Sentiment
Small Businesses	Telegram Score 9.0 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Telegram Score 9.0 out of 10	Front Score 9.2 out of 10
Enterprises	Telegram Score 9.0 out of 10	Front Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Infobip	Sentiment
Likelihood to Recommend	8.0 (2 ratings)	- (0 ratings)
Likelihood to Renew	8.0 (1 ratings)	- (0 ratings)
Usability	7.0 (1 ratings)	- (0 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)
Implementation Rating	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Infobip	Sentiment
Likelihood to Recommend	Infobip OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way. Incentivized Verified User Anonymous Read full review	Sentiment No answers on this topic
Pros	Infobip Trans SMS WhatsApp for Business Marketing automation Dashboards Great Customer Success team Incentivized Manan Shah Lead - Campaigns Read full review	Sentiment No answers on this topic
Cons	Infobip OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers. The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients. Incentivized Verified User Anonymous Read full review	Sentiment No answers on this topic
Likelihood to Renew	Infobip Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing Incentivized Manan Shah Lead - Campaigns Read full review	Sentiment No answers on this topic
Usability	Infobip Infobip gradually introduces things sometimes which is difficult to implement Incentivized Manan Shah Lead - Campaigns Read full review	Sentiment No answers on this topic
Support Rating	Infobip - always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered Incentivized Manan Shah Lead - Campaigns Read full review	Sentiment No answers on this topic
Implementation Rating	Infobip A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels. Incentivized Manan Shah Lead - Campaigns Read full review	Sentiment No answers on this topic
Alternatives Considered	Infobip As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability. Incentivized Verified User Anonymous Read full review	Sentiment No answers on this topic
Return on Investment	Infobip OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution. We are able to provide enterprise level SMS services in a reliable and cost-effective way. Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket. Incentivized Verified User Anonymous Read full review	Sentiment No answers on this topic
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