Infor Omni-Channel Campaign Management

This tool is great in the retail industry with a huge customer and guest presence where a huge influx of data is always being analyzed and being reported via different sources. This tool makes it easy to organize that and it helps with side by side comparison of the information. Great for business with multiple locations where all of the information is being fed to some central system. I don't believe it is one for small businesses or individual owners.

Incentivized

• Forecasting revenue trends for better business management.
• Collecting information in specific formats from the field for better investment decisions.
• Integration with alert tools such as Jira or email client.

Incentivized

• It can do a better job if integration is in place with outside organization vendors or 3rd party tools, which is sometimes challenging.
• Help, about, and tutorial sections of the tool can be improved with more specific examples and how to do videos.
• Support can be better with more resources.

Incentivized

Infor Omni-Channel Campaign Management stands out because of its capabilities for effective and great reporting, always a challenge for a fast-paced working environment where we need to analyze data in a very timely manner coming from different sources. We used another tool previously and it was not working as expected so we decided to move to this Infor tool and we are glad we made that decision of switching.

Incentivized

• Great ROI with time efficiency and less resources.
• Reporting accuracy and detailed level comparison makes it very positive impact.
• Individual personalization makes it easier for the users to do the tasks in turn results in positive ROI.

Incentivized