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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InMoment XI Platform

    Score8.2 out of 10
    N/AInMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A

    RocketData

    Score4 out of 10
    N/ARocketData is a platform to manage a company’s business information and reviews among 20+ location-based services: maps, search engines, all popular directories, GPS devices and social networks. RocketData adds information about a company to these services, finds mistakes, fixes them and protects data automatically. RocketData also helps businesses to engage with local customers wherever they are talking through. The platform monitors and gathers customer feedback and provides…N/A
    Pricing
    InMoment XI PlatformRocketData
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InMoment XI PlatformRocketData
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    InMoment XI PlatformRocketData
    Small Businesses
    MindTouch
    Score7 out of 10
    Google Business Profile
    Score8.4 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Google Business Profile
    Score8.4 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InMoment XI PlatformRocketData
    Likelihood to Recommend
    8.0
    (2 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    InMoment XI PlatformRocketData
    Likelihood to Recommend
    InMoment
    InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
    Incentivized
    Read full review
    RocketData
    For the price, RocketData is a great lead generation tool. It wouldn't be appropriate for company financials, etc. of that nature.
    Incentivized
    Read full review
    Pros
    InMoment
    • Data Concilations
    • Tracking realtime surveys
    • Gain consumer insights
    Incentivized
    Read full review
    RocketData
    • User experience - smooth, easy to use interface
    • Quick generation of contacts as well as a LinkedIn feature to go directly to their page.
    Incentivized
    Read full review
    Cons
    InMoment
    • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
    Incentivized
    Read full review
    RocketData
    • Contact information as well as company info is out of date sometimes. Tough to improve on, but there is room for improvement.
    Incentivized
    Read full review
    Support Rating
    InMoment
    No answers on this topic
    RocketData
    I have not had to use any support functions as I have had no technical problems with the software.
    Incentivized
    Read full review
    Alternatives Considered
    InMoment
    No answers on this topic
    RocketData
    Much easier to use and less clunky of an interface. Also, contact information seems to be more up-to-date.
    Incentivized
    Read full review
    Return on Investment
    InMoment
    • Helped us improve product quality by 3%
    • Improve speed of service by 13%
    • Gain more customer insights with less manpower.
    Incentivized
    Read full review
    RocketData
    • Positive: The ROI has been excellent in the short time we've had the product (less than six months) as we have made numerous connections through data gathering.
    Incentivized
    Read full review
    ScreenShots

    RocketData Screenshots

    Screenshot of RocketData_locator_interfaceScreenshot of RocketData_phototool_interfaceScreenshot of RocketData_concordance_interfaceScreenshot of RocketData_analytics_interfaceScreenshot of RocketData_review_managment_interface