TrustRadius

InMoment XI Platform vs. Scuba Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
Scuba Analytics
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
Scuba Analytics is a continuous intelligence platform that breaks down data silos, and allows teams to run no-code queries to get real-time insights about customer journey analytics. Scuba Analytics takes a behavioral process mining approach to discovering, monitoring and improving processes to help organizations reduce churn, streamline customer onboarding, improve A/B testing, increase supply chain and delivery efficiency, and make model drifts more accurate. All accounts include setup and…N/A
Pricing
InMoment XI PlatformScuba Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InMoment XI PlatformScuba Analytics
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Annual pricing model, usage based.
More Pricing Information
Community Pulse
InMoment XI PlatformScuba Analytics
Best Alternatives
InMoment XI PlatformScuba Analytics
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Fullstory
Fullstory
Score 9.3 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InMoment XI PlatformScuba Analytics
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
InMoment XI PlatformScuba Analytics
Likelihood to Recommend
InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
Read full review
Scuba Analytics
No answers on this topic
Pros
InMoment
  • Data Concilations
  • Tracking realtime surveys
  • Gain consumer insights
Verified User
Anonymous
Read full review
Scuba Analytics
No answers on this topic
Cons
InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Verified User
Anonymous
Read full review
Scuba Analytics
No answers on this topic
Return on Investment
InMoment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
Read full review
Scuba Analytics
No answers on this topic
ScreenShots

Scuba Analytics Screenshots

Screenshot of Funnel Visualization - Purchase flowScreenshot of User Segmentation - Time to engagementScreenshot of User Segmentation - Purchase behavior by age and genderScreenshot of Session analysis - Time from one action to the next