TrustRadius

Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 4.8 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
Genesys IVR
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Genesys IVR
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Genesys IVR
Considered Both Products
Genesys IVR
Verified User
Manager
Chose Genesys IVR
Tested this software. I did not find it met our business needs.
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Genesys IVR
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User Ratings
Genesys IVR
Likelihood to Recommend
9.3
(2 ratings)
User Testimonials
Genesys IVR
Likelihood to Recommend
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
Read full review
Pros
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
Read full review
Cons
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
Read full review
Alternatives Considered
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
Read full review
Return on Investment
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
Read full review
ScreenShots