TrustRadius
Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 6.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
ListNote
Score 0.0 out of 10
N/A
ListNote is a note taking app that enables the user to speak a note, and it will be saved as text. The app was designed to quickly jot down ideas, with minimal hassle and help the user keep organized.N/A
Pindrop
Score 8.0 out of 10
N/A
Pindrop in Atlanta offers telephone fraud detection technology, Phoneprinting, as part of their fraud prevention services for call centers that use voice analytic technology to prevent telephone fraud. Pindrop's authentication helps contact centers authenticate legitimate callers to reduce call handle times, enable personalization, and improve customer experience.N/A
Pricing
Genesys IVRListNote Speech-to-Text NotesPindrop
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Genesys IVRListNotePindrop
Free Trial
NoNoNo
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details———
More Pricing Information
Community Pulse
Genesys IVRListNote Speech-to-Text NotesPindrop
Best Alternatives
Genesys IVRListNote Speech-to-Text NotesPindrop
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.6 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.6 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.6 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Genesys IVRListNote Speech-to-Text NotesPindrop
Likelihood to Recommend
9.3
(2 ratings)
-
(0 ratings)
-
(0 ratings)
User Testimonials
Genesys IVRListNote Speech-to-Text NotesPindrop
Likelihood to Recommend
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
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Open Source
No answers on this topic
Pindrop
No answers on this topic
Pros
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
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Open Source
No answers on this topic
Pindrop
No answers on this topic
Cons
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
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Open Source
No answers on this topic
Pindrop
No answers on this topic
Alternatives Considered
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
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Open Source
No answers on this topic
Pindrop
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Return on Investment
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
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Open Source
No answers on this topic
Pindrop
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ScreenShots