Intermedia Email Plus vs. Kiteworks

This is the perfect solution for businesses that want a scalable solution with a fixed cost per user. Intermedia is amazing with no contracts.

Incentivized

Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.

Incentivized

• Excellent support
• Great performance

Incentivized

• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• Email filtering is good, but not excellent
• Office 365 default settings require a little tweaking (registry)

Incentivized

• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

Incentivized

I love the usability of Intermedia Email Plus. The only downfall isn't their fault. The issue with Office 365 registry settings requires changes to connect to Intermedia Email Plus flawlessly.

Incentivized

Native English speaking support, excellent response, and quick resolution. Support is amazing at Intermedia.

Incentivized

Intermedia Email Plus support is better, costs are comparable or better, and backups are better than the alternatives.

Incentivized

The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Incentivized

• Scalable for seasonal/variable employee count
• Easy administration
• Easy onboarding

Incentivized

• Before then kitework we used 3 different products. It was expensive and difficult manage.