Good product. Fair, not great, support
December 10, 2021
Good product. Fair, not great, support
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Secure File Sharing
- Secure Managed File Transfer
Overall Satisfaction with Accellion Kiteworks Content Firewall
We use Kiteworks for secure external file sharing. It is useful for securing and encrypting our data when shared externally. It is useful in that we can share very large files with different customers without each external customer knowing who the other customers are.
- Secure external file sharing
- Large file sharing
- Keeping our external clients hidden from each other when sharing the files.
- Encrypting our files appears to be less than 100% complete
- Software updates cannot be scheduled to take place automatically like their old product
- Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.
- Secure file sharing
- Simple, intuitive interface
- Hiding customers from each other.
- We have tried to move to other products but our users will have nothing of that.
- We migrated from the Accellion MFT product with relative ease.
- We have less than 100 users, using over 1.5 TB of space, so it's a very popular product.
The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].
Do you think Kiteworks delivers good value for the price?
Yes
Are you happy with Kiteworks's feature set?
Yes
Did Kiteworks live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Kiteworks go as expected?
Yes
Would you buy Kiteworks again?
Yes