Good product. Fair, not great, support
December 10, 2021

Good product. Fair, not great, support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Secure File Sharing
  • Secure Managed File Transfer

Overall Satisfaction with Accellion Kiteworks Content Firewall

We use Kiteworks for secure external file sharing. It is useful for securing and encrypting our data when shared externally. It is useful in that we can share very large files with different customers without each external customer knowing who the other customers are.
  • Secure external file sharing
  • Large file sharing
  • Keeping our external clients hidden from each other when sharing the files.
  • Encrypting our files appears to be less than 100% complete
  • Software updates cannot be scheduled to take place automatically like their old product
  • Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.
  • Secure file sharing
  • Simple, intuitive interface
  • Hiding customers from each other.
  • We have tried to move to other products but our users will have nothing of that.
  • We migrated from the Accellion MFT product with relative ease.
  • We have less than 100 users, using over 1.5 TB of space, so it's a very popular product.
The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Do you think Kiteworks delivers good value for the price?


Are you happy with Kiteworks's feature set?


Did Kiteworks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kiteworks go as expected?


Would you buy Kiteworks again?


Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.