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InterSystems IRIS vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InterSystems IRIS

    Score7 out of 10
    N/AInterSystems IRIS is a complete cloud-first data platform that includes a multi-model transactional data management engine, an application development platform, and interoperability engine, and an open analytics platform. It is is the next generation of InterSystems' data management software. It includes…N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    InterSystems IRISManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InterSystems IRISManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    InterSystems IRISManhattan Active Customer Engagement
    Considered Both Products
    InterSystems
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    45 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    40 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    44 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    32 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    41 Answers
    No answers on this topic
    Features
    InterSystems IRISManhattan Active Customer Engagement
    Relational Databases
    Comparison of Relational Databases features of InterSystems IRIS and Manhattan Active Customer Engagement
    Feature
    InterSystems IRIS
    9.0
    1 Ratings
    11% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    ACID compliance10.01 Ratings00 Ratings
    Database monitoring10.01 Ratings00 Ratings
    Database locking8.01 Ratings00 Ratings
    Encryption10.01 Ratings00 Ratings
    Disaster recovery10.01 Ratings00 Ratings
    Flexible deployment7.01 Ratings00 Ratings
    Multiple datatypes8.01 Ratings00 Ratings
    Best Alternatives
    InterSystems IRISManhattan Active Customer Engagement
    Small Businesses
    Amazon RDS
    Score8.1 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    SingleStore
    Score8.2 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    SAP IQ
    Score5.4 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InterSystems IRISManhattan Active Customer Engagement
    Likelihood to Recommend
    7.0
    (45 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.4
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    InterSystems IRISManhattan Active Customer Engagement
    Likelihood to Recommend
    InterSystems
    Intersystems IRIS is a really great tool for Interoperability. It has so many capabilities out of the box and then such a great developer community on top of that, that there are really no limits to what you can do in terms of data manipulation and translation. Personally I find it to be a great tool if you are looking for Interoperability software.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    InterSystems
    • Connecting with mutliple vendor platforms and systems allowing us to consume and provide data as needed.
    • Allowed us to implement our own RESTful api engine to server data to our internal applications.
    • Setting up their recommendations for high availability allow us to perform server maintenance with minimal down time to our users.
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    InterSystems
    • Enhanced documentation, more comprehensive and user-friendly documentation, including detailed tutorials and examples
    • Improving compatibility and integrations with others programming languages
    • Introducing tools and techniques to optimize the performance of ObjectScript applications, such as profiling tools, performance monitoring utilities, and code optimization guidelines
    • A better compatibility with Python libraries
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    InterSystems
    The interface is very intuitive, the documentation is very good so it is not complicated to operate.
    The security is complex, but you can create a special role to access and the user ONLY can operate with the part that it allows.
    Also, you can examine the data very quick with the SQL Browser integrated.
    Read full review
    Manhattan Associates
    No answers on this topic
    Support Rating
    InterSystems
    The InterSystems WRC has always been helpful and responsive. The folks I have spoken with are always understanding of our needs and questions and regardless of if the question is simple or complex we are always met with the same professionalism and helpfulness every time. I have no hesitations contacting InterSystems for help!
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    Manhattan Associates
    No answers on this topic
    Implementation Rating
    InterSystems
    Will done based on a proper planning, so this will makes execution more easier and better.
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    InterSystems
    We are using InterSystems IRIS [especially] for database operations as the query performance is really good for [a large] amount of customer data. You can easily integrate for any application like web, desktop, and many more. It also provides BI functionality which is also very easy to implement using InterSystems IRIS[.]
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    InterSystems
    • Very Fast and scalable software to deal with big data flow, safe and robust.
    • The studio IDE is quite old fashion and lacks a few facilities
    • amazing for complex data consumption, its milyi-model capability wich allows multiple different models for a single set of codes.
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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