Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
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Rencore Code (SPCAF)
Score8.8 out of 10
Enterprise companies (1,001+ employees)
Many organizations that use Office 365 are exposed to security risks that they are unaware of. As they extend SharePoint to meet their business needs, they build applications using technologies that range from end-user Microsoft Flow to developer-focused SharePoint Framework. Unfortunately, all of these custom applications are capable of circumventing the security measures organizations have in place exposing the organization and its data to security…
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Pricing
Ivanti ITSM
Rencore Code (SPCAF)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ivanti ITSM
Rencore Code (SPCAF)
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Required
Optional
Additional Details
Ivanti Neurons for ITSM is offered as a cloud solution. The license model is subscription based and licensed per analyst and per asset.
We have been able to integrate our ISM system with Active Directory using API calls to automate user account creation and user Moves, Adds, and Changes. This has helped us make the employee onboarding and offboarding process much more efficient and less error prone. We cut down on mundane work for the account creation team and freed them to do more tier 2 and 3 tasks. Where the system has been less appropriate for us is trying to integrate non-IT service processes. We haven't gotten a lot of buy-in from groups that aren't used to using an IT related system to receive tasks. It will take some time for us to make a more user friendly, non-IT, Support role.
For Microsoft shops that are doing custom development on the Microsoft cloud platform in Office 365 and Azure, the Rencore toolset is an absolute must, especially if you are involved in converting farm solutions to cloud, or just moving into cloud development for the first time.
Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Unique expert knowledge of their target platforms. Not many companies have such a unique position in their target market. Their employees have a deep understanding of SharePoint, Office 365 and Azure and also regularly advise Microsoft on these matters.
Community involvement and contribution to open source projects. Key employees at Rencore are considered thought leaders in their area of expertise and contribute to high profile Microsoft open source initiatives.
Rencore's unique position when it comes to code quality analysis in the SharePoint space sets it apart. There's really no alternative.
Platform governance is another Rencore strength. No other product provides the insights into your SharePoint Online environment with full auditing of not only configuration changes but also who changed which code where and when. Again no alternatives exist.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Rencore's product line is of course still a bit of a niche: SharePoint code quality is not something every organization on the planet is concerned with - although Rencore does much more than that.
We feel Rencore's marketing efforts are mainly targeted at technologists. There's a lot of other potential, especially for their platform governance product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management. It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't know of any products that compete in the space and if there were any, they would not stand a chance against Rencore. Behind any good product is a team of highly skilled individuals, who all have the same goal, who are passionate what they do and lastly, are in it for the betterment of where they started; As Developers themselves. You can't buy that
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
The clear impact was the amount of time saved code reviewing or going through lines of code marked off by other tools that are not relevant. We cannot put a number on it since the project started off with the tool in place but based on the rules applied it could be as high as 20% of the project time.
